ACE Technical Troubleshooting & Support Best Practices 2

Question 1

A user reports that AutoCAD crashes immediately after opening a specific DWG file. What is the FIRST step in diagnosing this issue?

Accepted Answer

Test the file in AutoCAD's safe mode (using /safemode flag)

Answer

Safe mode disables startup plugins and customizations, helping isolate whether the crash is caused by the file itself or third-party add-ins.

Question 2

Which Autodesk tool is used to collect system information and diagnostic logs to share with Autodesk Support?

Accepted Answer

Autodesk Health Report

Answer

The Autodesk Health Report tool gathers system specs, error logs, and application state to facilitate faster diagnosis by support teams.

Question 3

A support technician needs to replicate a user's issue but lacks access to the user's network license server. What is the best alternative approach?

Accepted Answer

Use a standalone license to replicate behavior in an isolated environment

Answer

Using a standalone license allows reproduction of most software behaviors without requiring access to the customer's network licensing infrastructure.

Question 4

When troubleshooting slow performance in Revit on a large project file, which of the following should be investigated FIRST?

Accepted Answer

The number of views open simultaneously and linked models

Answer

Too many open views and excessive linked models are among the most common performance culprits in large Revit projects before hardware factors are considered.

Question 5

A client's Autodesk license fails to activate after a network change. The license manager shows the server as unreachable. What is the most likely cause?

Accepted Answer

The firewall is blocking port 27000 used by the FlexNet license server

Answer

FlexNet Publisher (used by Autodesk network licensing) communicates over port 27000 by default, and firewall rules commonly block it after network changes.

(ACE) Autodesk Certified Expert Practice Test

(ACE) Autodesk Certified Expert Practice Test

ACE Technical Troubleshooting & Support Best Practices 2