ACE Client Communication & Training 3

Question 1

A client is migrating from a competitor backup solution to Acronis Cyber Protect Cloud. Which communication approach BEST manages the transition?

Accepted Answer

Plan a phased migration with parallel operation, communicate a clear timeline and milestones to the client

Answer

A phased migration with parallel operation minimizes risk and clear communication of milestones keeps the client confident throughout the process.

Question 2

A client's end users need to perform self-service file restores using Acronis. What feature should the ACE train them on?

Accepted Answer

Acronis Self-Service Portal, which allows users to restore their own files without IT intervention

Answer

The Acronis Self-Service Portal empowers end users to restore their own files, reducing the burden on IT administrators.

Question 3

A client escalates a complaint that their Acronis Cloud backup is consuming too much storage. What should the ACE review with the client FIRST?

Accepted Answer

Retention policy settings, backup scheme (full/incremental/differential), and deduplication configuration

Answer

Excessive cloud storage consumption is typically caused by retention policy misconfiguration, too many full backups, or disabled deduplication.

Question 4

When delivering remote Acronis training to a geographically distributed client team, what practice BEST ensures knowledge retention?

Accepted Answer

Break training into short focused modules with follow-up quizzes and reference materials

Answer

Short focused modules with quizzes and reference materials improve retention far better than long single sessions.

Question 5

A client asks whether Acronis Cyber Protect can protect Microsoft 365 mailboxes. What is the correct response?

Accepted Answer

Yes, Acronis Cyber Protect Cloud includes Microsoft 365 backup covering Exchange, OneDrive, SharePoint, and Teams

Answer

Acronis Cyber Protect Cloud supports backup of Microsoft 365 workloads including Exchange Online, OneDrive, SharePoint, and Teams.

(ACE) Acronis Certified Engineer Practice Test