ACE Client Communication & Training 2

Question 1

A client calls after hours reporting that their Acronis backup job failed and they cannot access their data. What is the FIRST step an ACE should take?

Accepted Answer

Acknowledge the issue, gather basic details, and assess severity before acting

Answer

Acknowledging the issue and gathering details first ensures you understand the full scope before taking potentially disruptive actions.

Question 2

When training a client's IT staff on Acronis Cyber Protect Cloud, which training method is MOST effective for teaching backup policy configuration?

Accepted Answer

Hands-on lab exercises using a sandbox or test tenant

Answer

Hands-on lab exercises in a sandbox environment allow trainees to practice configuration without risk to production data.

Question 3

A client is confused about the difference between Acronis Backup and Acronis Cyber Protect. How should an ACE BEST explain this?

Accepted Answer

Explain that Cyber Protect adds integrated cybersecurity features such as anti-malware and vulnerability assessment on top of backup

Answer

Acronis Cyber Protect integrates backup with cybersecurity features including anti-malware, vulnerability assessment, and patch management.

Question 4

A client reports that recovery time objectives (RTOs) are not being met after a test restore. What should the ACE investigate FIRST?

Accepted Answer

Network bandwidth and storage throughput affecting restore speed

Answer

RTO failures during restore are most commonly caused by insufficient network bandwidth or storage I/O throughput.

Question 5

When documenting a client's backup environment after an Acronis deployment, which information is MOST critical to record?

Accepted Answer

Backup schedules, retention policies, protected workloads, and recovery point objectives

Answer

Documenting schedules, retention policies, workloads, and RPOs ensures continuity and supports future troubleshooting or handovers.

(ACE) Acronis Certified Engineer Practice Test

(ACE) Acronis Certified Engineer Practice Test

ACE Client Communication & Training 2