ACE Agency Management Systems & Operations

Question 1

Which ACORD standard primarily governs the electronic exchange of policy and account data between agencies and carriers?

Accepted Answer

AL3 (Agency/Company Interface)

Answer

AL3 (Agency/Company Interface) is the ACORD standard specifically designed for the electronic exchange of policy, billing, and account data between agencies and insurance carriers.

Question 2

In an agency management system (AMS), what does the term 'suspense' typically refer to?

Accepted Answer

Unresolved policy transactions awaiting follow-up action

Answer

In an agency management system, a 'suspense' is an open activity or follow-up item that remains unresolved and requires action by an agency staff member.

Question 3

Which ACORD form is the standard certificate of liability insurance most commonly used by US agencies?

Accepted Answer

ACORD 25

Answer

ACORD 25 is the standardized Certificate of Liability Insurance form used throughout the US insurance industry to evidence liability coverage.

Question 4

What is the primary purpose of an agency's 'book of business' report in an AMS?

Accepted Answer

To provide a summary of all policies managed by the agency by premium, client, or line of business

Answer

A 'book of business' report aggregates all active policies managed by an agency, typically sortable by client, premium volume, or line of business, enabling performance and retention analysis.

Question 5

Under ACORD's Real-Time/Download standards, which transaction type allows an agent to request an updated policy status from a carrier system instantly?

Accepted Answer

Policy Inquiry (Real-Time)

Answer

Real-Time Policy Inquiry transactions allow agents to query a carrier's system in real time and receive current policy status, billing, and coverage information without waiting for a batch download.

(ACE) ACORD Certified Expert Practice Test

(ACE) ACORD Certified Expert Practice Test

ACE Agency Management Systems & Operations