Quality Assurance & Improvement Flashcards
6 cards from real ACE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Quality Assurance & Improvement flashcards as text
What is the PDCA cycle in ACE quality management?
Answer: Plan-Do-Check-Act: an iterative continuous improvement method
PDCA is a continuous improvement cycle: Plan a change, Do implement it, Check the results, Act on findings — then repeat.
What is root cause analysis in ACE quality assurance?
Answer: Investigating to find the fundamental underlying cause of a problem
Root cause analysis digs beyond symptoms to find the fundamental cause, enabling corrective actions that prevent recurrence.
What does benchmarking mean in ACE quality improvement?
Answer: Comparing performance against recognized standards of excellence
Benchmarking compares processes and outcomes against best practices, identifying gaps and improvement opportunities.
What is a quality audit in ACE practice?
Answer: Evaluating whether quality standards and procedures are followed
Quality audits examine whether established standards and procedures are implemented effectively, identifying non-conformances.
What is a KPI in ACE quality management?
Answer: A measurable value showing how effectively objectives are achieved
KPIs are quantifiable measurements tied to objectives, providing actionable data about performance.
What differentiates quality assurance from quality control in ACE?
Answer: QA prevents defects through processes; QC detects defects in outputs
QA is proactive and process-oriented (preventing defects). QC is reactive and product-oriented (detecting defects).