Troubleshooting, Performance Optimization & Support Flashcards

An Acronis backup plan with the 'always incremental (single-file)' scheme is growing unexpectedly large. Which operation in Acronis should be reviewed to ensure old data is being purged?

Answer: Retention rules configured in the backup plan

Retention rules define when old backup versions are deleted or consolidated; misconfigured or absent retention rules allow the archive to grow indefinitely.

After a storage node crashes and is rebuilt, technicians find that archived backups are listed but cannot be opened. What is the correct remediation?

Answer: Re-synchronize the storage node with the management server to rebuild catalog metadata

After a storage node rebuild, the catalog metadata must be re-synchronized so the management server can correctly index and access the existing backup archives.

A customer reports that Acronis Active Protection is generating too many false positives on a database server, flagging legitimate SQL writes as ransomware activity. What is the recommended configuration change?

Answer: Add the SQL Server process to the Active Protection trusted processes list

Adding SQL Server (and other trusted database processes) to the Active Protection trusted processes list prevents legitimate high-volume write operations from triggering ransomware detection.

An Acronis backup of a Hyper-V virtual machine fails with 'virtual machine is in a saved state.' What must be done before the backup can proceed?

Answer: Resume the VM to a running or powered-off state, as saved state prevents VSS snapshots

Hyper-V VMs in a saved state cannot have VSS snapshots taken; the VM must be running or powered off for Acronis to complete the backup successfully.

During performance tuning, a technician wants to limit how much network bandwidth Acronis backup jobs consume during business hours. Where is this setting configured?

Answer: In the machine's backup options under 'Network connection speed'

Acronis backup options include a 'Network connection speed' setting that lets you throttle the maximum bandwidth used per backup job during specified time windows.

A technician must recover a single file from an Acronis backup archive stored on a remote location without the management server being available. Which standalone tool allows direct archive browsing?

Answer: Acronis Backup Reader (standalone explorer)

The Acronis Backup Reader (or Archive Explorer) is a standalone utility that can mount and browse .tibx/.tib archives directly without requiring a management server connection.

An administrator observes that backup CPU usage spikes to 100% on production servers during backup windows. Which two Acronis settings should be adjusted to reduce CPU impact? (Choose the primary single setting)

Answer: Lower the compression level from 'Maximum' to 'Normal' or 'None'

Maximum compression is CPU-intensive; reducing compression to Normal or None significantly lowers CPU consumption during backup at the cost of slightly larger archive sizes.