Practice Test Geeks(ACE) Acronis Certified Engineer Practice Test
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Troubleshooting, Performance Optimization & Support Flashcards

7 cards from real ACE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. An Acronis backup job consistently fails with error code 0x000702B3. What does this error typically indicate?

    Answer: The Volume Shadow Copy Service (VSS) failed to create a snapshot

    Error 0x000702B3 in Acronis products indicates a VSS (Volume Shadow Copy Service) failure, which prevents the creation of an application-consistent snapshot.

  2. After upgrading Acronis Backup Agent, backups to a NAS destination begin failing with 'access denied' errors that did not occur before. What is the most likely cause?

    Answer: The agent service account credentials were reset to defaults during upgrade

    Upgrades can reset the Acronis Agent service account back to the Local System account, losing access to network shares that required specific domain credentials.

  3. A technician notices that Acronis backup speeds to a local disk are consistently 30% slower than expected. Which tool should be used first to determine if the bottleneck is disk I/O?

    Answer: Windows Performance Monitor with PhysicalDisk counters

    Windows Performance Monitor with PhysicalDisk counters (Avg. Disk sec/Transfer, Disk Bytes/sec) directly measures disk I/O throughput and latency to identify storage bottlenecks.

  4. Acronis Cyber Protect reports a machine as 'offline' in the management console, but the machine is reachable via ping and RDP. What should you check first?

    Answer: Whether the Acronis Managed Machine Service is running on the target machine

    The 'offline' status in the console typically means the Acronis Managed Machine Service (MMS) is stopped or crashed, even if the machine itself is accessible via other protocols.

  5. During a bare-metal restore to dissimilar hardware, the restored system fails to boot. Which Acronis feature should have been used to address this?

    Answer: Acronis Universal Restore

    Acronis Universal Restore injects the appropriate mass storage and HAL drivers into the restored system so it can boot on hardware different from the original source machine.

  6. A backup of an Exchange Server database using Acronis completes successfully, but the individual mailbox granular recovery option is unavailable. What is the most likely reason?

    Answer: Granular recovery requires the Acronis Agent for Exchange to be installed separately

    Granular mailbox-level recovery from Exchange backups requires the dedicated Acronis Agent for Microsoft Exchange to be installed alongside the standard backup agent.

  7. An Acronis deduplication store on a storage node is reporting degraded performance. Which maintenance operation should be performed to address fragmentation within the deduplication database?

    Answer: Compact the deduplication database using the Storage Node management tools

    The deduplication database on an Acronis Storage Node becomes fragmented over time, and the Compact operation reorganizes the database to reclaim space and restore performance.