ACC Technology & Digital Tools 3 — Questions and Answers
Question 1: A resident with limited mobility expresses interest in staying connected with distant family members. Which digital tool is most appropriate to recommend?
- USB flash drive with family photos
- Video calling application on a tablet or large-screen device (Correct answer)
- Standard telephone with caller ID
- Printed email transcripts delivered weekly
Correct answer: Video calling application on a tablet or large-screen device
Video calling allows real-time face-to-face interaction that significantly reduces social isolation for residents who cannot travel.
Question 2: When introducing tablet use to a resident with mild cognitive impairment, which strategy best supports successful engagement?
- Provide a complex multi-feature app immediately to stimulate cognition
- Begin with one simple, familiar application and offer consistent guided support (Correct answer)
- Allow the resident to explore independently without any instruction
- Use only desktop computers, which have larger keyboards
Correct answer: Begin with one simple, familiar application and offer consistent guided support
Starting with one familiar app and consistent staff support reduces cognitive overload and builds confidence for residents with mild impairment.
Question 3: A resident enjoys classical music but has difficulty operating the facility's CD player. Which technology solution best preserves their autonomy?
- Ask nursing staff to operate the CD player during every shift
- Set up a voice-activated smart speaker pre-loaded with their preferred playlists (Correct answer)
- Schedule group music programs three times per week instead
- Provide headphones connected to a standard television
Correct answer: Set up a voice-activated smart speaker pre-loaded with their preferred playlists
Voice-activated speakers allow residents to control music independently without fine motor skills, preserving autonomy and dignity.
Question 4: Which factor is most important when selecting streaming media content for a reminiscence therapy session with older adults?
- The content is in high-definition 4K resolution
- The content is age-appropriate and era-relevant to the residents' formative years (Correct answer)
- The streaming service offers a free trial period
- The platform has the largest library of current releases
Correct answer: The content is age-appropriate and era-relevant to the residents' formative years
Reminiscence therapy is most effective when media reflects the residents' own cultural history and life experiences from their youth and early adulthood.
Question 5: An activity consultant wants to use a digital photo-sharing platform to display residents' artwork to families. What must be obtained first?
- Administrator approval for the platform's color scheme
- Written consent from each resident or their legal representative (Correct answer)
- Confirmation that the platform supports JPEG files
- A minimum of 50 photos to populate the gallery
Correct answer: Written consent from each resident or their legal representative
Sharing identifiable images of residents requires written consent per HIPAA and facility policy, regardless of the platform used.
Question 6: During a virtual family council meeting via video conferencing, the connection repeatedly drops. What is the most professional immediate response?
- Cancel the meeting and reschedule for the following month
- Switch to a phone-based conference call and offer to reconnect via video when the issue is resolved (Correct answer)
- Ask families to submit questions in writing instead
- Blame the facility's internet provider publicly
Correct answer: Switch to a phone-based conference call and offer to reconnect via video when the issue is resolved
Switching to audio while troubleshooting shows professionalism and keeps family communication open despite technical difficulties.
Question 7: Which digital tool is most effective for teaching residents basic internet safety skills such as recognizing phishing emails?
- Printed newsletter with general internet tips
- Interactive scenario-based training software designed for older adults (Correct answer)
- One-time verbal instruction during a group program
- Posting a warning sign near the facility computer
Correct answer: Interactive scenario-based training software designed for older adults
Interactive scenario-based training engages learners actively and improves retention compared to passive methods, and software designed for older adults uses appropriate pacing and font sizes.
ACC Technology & Digital Tools 3
A resident with limited mobility expresses interest in staying connected with distant family members.
Which digital tool is most appropriate to recommend?