ACC Communication & Stakeholder Relations 3

Question 1

A new resident's family insists the resident should not participate in any religious activities. The activity consultant should FIRST:

Accepted Answer

Document the family's preference and discuss resident's own wishes privately

Answer

Documenting family preferences while separately exploring the resident's personal wishes respects both family concerns and resident autonomy.

Question 2

Which approach BEST supports effective communication with a resident who has aphasia?

Accepted Answer

Use picture boards, simple questions, and allow extra response time

Answer

Augmentative communication tools combined with patience help residents with aphasia express preferences meaningfully.

Question 3

An activity consultant notices a CNA frequently dismisses residents during activity transitions. The BEST course of action is to:

Accepted Answer

Document observations and address concerns with the charge nurse privately

Answer

Reporting observations through proper professional channels protects residents while maintaining workplace respect.

Question 4

Before implementing a new activity program, the activity consultant should FIRST:

Accepted Answer

Assess resident interests and gather stakeholder input from staff and families

Answer

Gathering resident interest and stakeholder input ensures programs are relevant, supported, and more likely to succeed.

Question 5

When presenting activity outcomes to administration, the MOST persuasive communication strategy is to:

Accepted Answer

Combine quantitative participation data with qualitative resident outcomes

Answer

Blending data with narrative outcomes demonstrates both program value and direct resident impact to decision-makers.

(ACC) Activity Consultant Certified Practice Test