ACC Communication & Stakeholder Relations 2 — Questions and Answers
Question 1: When communicating activity schedules to residents with hearing impairments, which accommodation is MOST effective?
- Speak louder and more slowly
- Provide written and visual schedules in large print (Correct answer)
- Ask a family member to relay information
- Use only overhead announcements
Correct answer: Provide written and visual schedules in large print
Written and visual schedules with large print ensure residents with hearing impairments have full access to activity information independently.
Question 2: A family member repeatedly contacts staff outside of business hours with concerns about their loved one's activity participation. The BEST response is to:
- Ignore after-hours calls entirely
- Establish clear communication boundaries while offering scheduled check-ins (Correct answer)
- Give out the activity director's personal cell number
- Tell the family to only speak with administration
Correct answer: Establish clear communication boundaries while offering scheduled check-ins
Setting professional boundaries while offering structured communication times respects both staff limits and family concerns.
Question 3: Which documentation practice BEST supports continuity when an activity consultant is absent?
- Keeping notes in a personal notebook
- Maintaining standardized progress notes and care plans accessible to coverage staff (Correct answer)
- Briefing only the charge nurse verbally
- Leaving a sticky note on the bulletin board
Correct answer: Maintaining standardized progress notes and care plans accessible to coverage staff
Standardized, accessible documentation ensures any covering staff can understand residents' preferences and participation status.
Question 4: During a care conference, the social worker and activity consultant disagree on a resident's social engagement goals. The MOST professional resolution is to:
- Defer entirely to the social worker's opinion
- Discuss both perspectives and collaboratively determine the most resident-centered goal (Correct answer)
- Escalate to the administrator immediately
- Exclude the activity goals from the care plan
Correct answer: Discuss both perspectives and collaboratively determine the most resident-centered goal
Interdisciplinary collaboration centered on resident needs produces the most effective and holistic care plans.
Question 5: A resident's cognitive status has declined, making it difficult for them to verbally communicate preferences. The activity consultant should PRIMARILY rely on:
- Only past activity history in the chart
- Nonverbal cues, behavioral observations, and family input combined (Correct answer)
- Administrator directives on standard programming
- The resident's roommate for information
Correct answer: Nonverbal cues, behavioral observations, and family input combined
Multiple data sources including nonverbal cues and family input best capture preferences for residents with diminished verbal capacity.
Question 6: Which communication technique is MOST effective when leading a group activity with residents who have varying cognitive levels?
- Use complex vocabulary to challenge all residents
- Simplify language and check for understanding frequently throughout (Correct answer)
- Direct all communication only to the highest-functioning residents
- Avoid verbal instructions and rely solely on demonstration
Correct answer: Simplify language and check for understanding frequently throughout
Simple language with frequent comprehension checks ensures inclusive participation across varying cognitive abilities.
Question 7: When a resident refuses to participate in any activities and becomes withdrawn, the activity consultant's FIRST communication step should be:
- Document the refusal and move on
- Engage the resident one-on-one to explore the reasons for withdrawal (Correct answer)
- Report immediately to the physician without speaking to the resident
- Increase group invitations to encourage attendance
Correct answer: Engage the resident one-on-one to explore the reasons for withdrawal
Direct, empathetic one-on-one conversation helps identify underlying causes of withdrawal before escalating interventions.
ACC Communication & Stakeholder Relations 2
When communicating activity schedules to residents with hearing impairments, which accommodation is MOST effective?