Managing Progress and Accountability Flashcards
7 cards from real ACC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Managing Progress and Accountability flashcards as text
A client says, 'I just couldn't find the time to do what we agreed.' What is the most ACC-aligned response?
Answer: Explore what got in the way and what that reveals about the client's priorities or beliefs
Exploring what prevented follow-through uncovers valuable information about competing priorities, beliefs, or obstacles that can become powerful coaching material.
A client wants to shift the entire focus of coaching halfway through the engagement. How should an ACC coach respond?
Answer: Explore the client's reasons for the shift and collaboratively update the coaching agreement if appropriate
Exploring the client's motivations for the shift respects autonomy while ensuring the new direction is intentional and aligned with the client's deeper goals.
What is the ACC coach's primary role in designing action steps with a client?
Answer: To facilitate the client in identifying actions that align with their own goals and values
The coach facilitates rather than prescribes, helping clients discover actions that feel authentic and self-directed, which creates greater commitment and follow-through.
How frequently should a coach formally review a client's stated goals during an engagement?
Answer: Periodically and whenever significant shifts in the client's circumstances or direction occur
Regular yet flexible goal review ensures the coaching remains relevant and aligned with the client's evolving needs while avoiding rigid, time-based structures.
In coaching, what makes a client's commitment most likely to lead to actual follow-through?
Answer: When the commitment comes from the client's own intrinsic motivation and values
Commitments grounded in intrinsic motivation and the client's personal values are most likely to result in sustained action and genuine follow-through.
How does forward momentum in coaching relate to the client's learning process?
Answer: Taking action creates new experiences that become the basis for deeper learning and insight
In coaching, action and learning are intertwined — clients gain experiential insights from real-world actions that deepen their awareness and long-term capability.
What is the significance of 'acknowledging' as an ICF coaching skill compared to 'praising' a client?
Answer: Acknowledging reflects back who the client is being, while praising evaluates their performance
Acknowledging in the ICF model recognizes the client's qualities, identity, and inner strength, which is more empowering than evaluative praise about their performance.