Communicating Effectively Flashcards
7 cards from real ACC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communicating Effectively flashcards as text
Which coaching behavior most strongly supports a client's sense of psychological safety during communication?
Answer: Responding with curiosity and non-judgment to whatever the client discloses
Consistent curiosity and non-judgment signal to the client that there are no wrong answers, creating safety for honest exploration.
What does it mean to 'champion' a client in ACC coaching communication?
Answer: Reflect the client's strengths and potential back to them, especially when they doubt themselves
Championing means seeing and naming the client's strengths and capacity, particularly when they are struggling to see it themselves.
A client says, 'I already know what I need to do — I just can't make myself do it.' How should the coach respond?
Answer: Explore what is getting in the way between knowing and doing
The gap between knowing and doing often reveals beliefs, fears, or internal conflicts that are the real coaching territory.
During a virtual coaching session, the client seems distracted. What is the most appropriate response?
Answer: Name what you are observing and check in with the client about what is happening
Naming observable behavior in the moment and inviting the client to comment respects them and opens authentic conversation.
Which type of question is most likely to help a client move from insight to action?
Answer: 'What is one small step you could take before our next session?'
Forward-focused, specific questions about next steps help translate client awareness into committed, manageable action.
A client tends to speak in very abstract terms ('I want more balance'). What communication technique helps the coach get specifics?
Answer: Ask the client to paint a picture of what balance would look like in a typical day
Asking the client to visualize and describe their desired state in concrete, behavioral terms makes abstract goals actionable.
What is the coach's most important communication role at the close of a coaching session?
Answer: Invite the client to articulate their own insights, commitments, and next steps
Having the client articulate their own takeaways reinforces ownership, deepens retention, and strengthens commitment to action.