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Communicating Effectively Flashcards

7 cards from real ACC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communicating Effectively flashcards as text

  1. A client responds to every question with 'I don't know.' What is the most effective coaching approach?

    Answer: Encourage the client by saying 'If you did know, what might you say?'

    The 'if you did know' reframe bypasses self-censorship and often surfaces genuine insight the client was hesitant to voice.

  2. What does 'bottom-lining' mean in the context of ACC coaching communication?

    Answer: Asking a client to distill lengthy sharing into the core point

    Bottom-lining is a direct communication technique that invites the client to get to the heart of what they are trying to say.

  3. When is it appropriate for a coach to share a personal story during a session?

    Answer: Only when it is brief and directly serves the client's awareness or exploration

    Self-disclosure is appropriate only when it is brief and intentionally serves the client's growth, not the coach's need to connect.

  4. A client frequently interrupts the coach before a question is finished. What is the best response?

    Answer: Gently name the pattern and ask the client what is happening for them

    Naming a behavioral pattern in a curious, non-judgmental way opens self-awareness without damaging the coaching relationship.

  5. Which of the following is an example of an inquiry that expands client thinking rather than narrowing it?

    Answer: 'What options do you see if there were no constraints?'

    Removing constraints in a question invites generative thinking, whereas 'why' questions and leading questions narrow options.

  6. What is the risk of a coach using too much jargon or coaching terminology with a client?

    Answer: It can create distance, confusion, or a sense that the client is being analyzed

    Jargon creates cognitive distance and may make clients feel labeled or studied rather than heard and supported.

  7. A client says, 'Everyone thinks I should quit my job.' How should a coach respond?

    Answer: Ask: 'What do YOU think?'

    Redirecting to the client's own view honors client autonomy and prevents the coaching from being driven by external voices.