Communication and Emotional Support Flashcards
7 cards from real ACC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication and Emotional Support flashcards as text
When a person with Alzheimer's uses the wrong word but the caregiver understands the meaning, the best response is to:
Answer: Respond to the intended meaning without correcting
Responding to meaning rather than correcting word errors reduces frustration and keeps conversation flowing naturally.
A resident with mid-stage Alzheimer's becomes agitated each afternoon. The most effective communication strategy is to:
Answer: Identify triggers and use calming, consistent language beforehand
Recognizing patterns of agitation and proactively using calming communication can prevent or reduce sundowning behaviors.
Which technique best supports a person with Alzheimer's who is having difficulty finding words?
Answer: Offer a word choice: 'Do you mean the cup or the plate?'
Offering limited word choices reduces cognitive load while preserving the person's sense of agency in the conversation.
When a person with Alzheimer's repeatedly tells the same story, the caregiver should:
Answer: Listen attentively each time as if hearing it for the first time
Listening respectfully each time validates the person's emotions and prevents the embarrassment of being corrected.
Which type of question is MOST effective when communicating with someone in advanced Alzheimer's?
Answer: Yes/no or simple choice questions
Simple yes/no or binary-choice questions reduce cognitive demand and allow the person to participate in conversation.
A caregiver notices that touch is more soothing to a resident than words. This observation is important because:
Answer: Non-verbal communication often remains effective longer than verbal in Alzheimer's
Emotional and non-verbal communication channels such as touch, tone, and facial expression are often preserved longer than verbal processing in Alzheimer's.
When a person with Alzheimer's says 'I want to go home' while already at home, the best first response is to:
Answer: Explore the feeling behind the statement, such as asking 'What do you miss about home?'
'I want to go home' usually expresses a feeling of insecurity or longing rather than a literal place, so exploring the emotion is most therapeutic.