Communication & Stakeholder Engagement Flashcards
7 cards from real ACA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Engagement flashcards as text
Under the ACA, which entity is responsible for training and certifying Navigators to assist consumers?
Answer: The state or federal exchange that awards Navigator grants
Navigator grantees (typically the exchange or grant recipient) are responsible for ensuring training and certification requirements are met.
A stakeholder engagement plan for an ACA outreach campaign should include which key element?
Answer: Identification of target audiences and their specific information needs
Effective stakeholder engagement plans identify audiences and tailor messaging to their specific needs and barriers.
When explaining cost-sharing reductions (CSRs) to a client, which statement is accurate?
Answer: CSRs are only available on Silver plans purchased through the marketplace
Cost-sharing reductions are only available to eligible individuals who enroll in Silver plans through the marketplace.
Which communication approach is most appropriate when discussing a sensitive health topic with a client during ACA enrollment assistance?
Answer: Use plain language, ensure privacy, and follow the client's lead
Privacy, plain language, and client-centered communication are core ethical standards for enrollment assisters.
A Navigator is approached by a local TV station wanting to interview them about ACA enrollment. What is the best course of action?
Answer: Consult with their organization's leadership and follow media engagement protocols before agreeing
Navigators should follow their organization's media protocols and never share client information without explicit consent.
Which ACA outreach strategy is most effective for reaching young adults aged 18–26?
Answer: Social media campaigns and peer-to-peer outreach through colleges and universities
Young adults are best reached through digital platforms and trusted peer channels like campus organizations.
During a community meeting, a stakeholder argues that the ACA's essential health benefits are unnecessary mandates. How should an enrollment assister respond?
Answer: Provide factual information about what essential health benefits cover and why they were included in the law
Enrollment assisters should remain neutral and provide accurate, factual information about ACA provisions without taking political positions.