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Troubleshooting & Diagnostics Flashcards

6 cards from real ACA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. AudioCodes 'Syslog' messages are categorized by severity. Which severity level indicates a critical failure requiring immediate attention?

    Answer: Emergency (0) or Critical (2)

    Syslog severity levels 0 (Emergency) and 2 (Critical) represent the most severe conditions — system failures or imminent failures that require immediate operator action.

  2. When a fax call fails through an AudioCodes gateway configured for T.38, the first parameter to verify is:

    Answer: That T.38 is enabled on both the originating and terminating gateways/devices

    T.38 fax relay requires that both endpoints support and negotiate T.38 in their SDP; if either side does not enable T.38, fax calls will fail or degrade.

  3. What does the AudioCodes SNMP trap 'acAlarmsActiveAlarmTableEntry' indicate when received by a monitoring system?

    Answer: A new active alarm has been raised on the device requiring operator review

    The acAlarmsActiveAlarmTableEntry SNMP trap notifies the management system that a new alarm entry has been added to the active alarm table, requiring attention.

  4. During AudioCodes troubleshooting, a 'Media Timeout' disconnect cause indicates:

    Answer: No RTP packets were received within the configured silence timeout period, causing the call to be released

    A media timeout occurs when the device stops receiving RTP packets for longer than the configured period (e.g., due to a routing failure), automatically releasing the call.

  5. Which AudioCodes command-line utility can be used to test IP connectivity from the device to a remote SIP server?

    Answer: ping (via CLI 'ping' command)

    AudioCodes Mediant CLI supports the standard 'ping' command to test basic ICMP reachability from the device's IP interface to a remote address.

  6. When AudioCodes reports a 'No Coder' disconnect reason, it means:

    Answer: SDP negotiation failed because no common codec was found between the two call legs

    'No Coder' indicates the device could not find a mutually supported codec between the incoming and outgoing SDP offers, causing the call to be rejected during setup.