ABST Assessment and Evaluation 2 — Questions and Answers
Question 1: A customer orders their fourth drink in 90 minutes and appears to be slurring words. Which behavioral cue is MOST significant when deciding whether to serve them?
- The number of drinks ordered
- The slurred speech indicating impairment (Correct answer)
- The time elapsed since the first drink
- The type of alcohol being consumed
Correct answer: The slurred speech indicating impairment
Slurred speech is a direct physical sign of impairment and is the most reliable cue for service decisions.
Question 2: When evaluating a guest's intoxication level, which factor makes blood alcohol concentration (BAC) rise MORE rapidly?
- Drinking on a full stomach
- Drinking carbonated beverages (Correct answer)
- Being a regular drinker
- Drinking slowly over several hours
Correct answer: Drinking carbonated beverages
Carbonated beverages accelerate alcohol absorption into the bloodstream, raising BAC faster.
Question 3: A server notices a guest's eyes are glassy and red, and he is laughing loudly at nothing in particular. These signs suggest the guest is likely at which stage?
- Sober and comfortable
- Mildly intoxicated (Correct answer)
- Severely intoxicated
- Experiencing a medical emergency
Correct answer: Mildly intoxicated
Glassy eyes and exaggerated behavior like inappropriate laughter are classic signs of mild to moderate intoxication.
Question 4: Which assessment method is considered the MOST reliable for servers to gauge a guest's impairment?
- Asking the guest how many drinks they have had
- Observing physical and behavioral signs over time (Correct answer)
- Counting the number of drinks served to the guest
- Checking the guest's ID for age
Correct answer: Observing physical and behavioral signs over time
Ongoing observation of physical and behavioral changes is the most reliable method because guests may underreport consumption.
Question 5: A guest becomes unusually quiet and unsteady on their feet after two drinks. A responsible server should first:
- Assume they are tired and continue service
- Refuse service immediately without any assessment
- Observe more carefully and consider slowing or stopping service (Correct answer)
- Ask other guests at the table if the person is drunk
Correct answer: Observe more carefully and consider slowing or stopping service
Further observation is warranted because some individuals reach impairment more quickly due to body weight, tolerance, or other factors.
Question 6: Which of the following is the BEST way to document a service refusal for liability purposes?
- Tell a coworker verbally what happened
- Write down the incident including time, description, and reason in a log (Correct answer)
- Remember the details mentally in case it is needed later
- Ask the guest to sign a form acknowledging they were refused
Correct answer: Write down the incident including time, description, and reason in a log
A written incident log with time, description, and reason provides a defensible record for the establishment.
Question 7: In ABST training, the 'Last Drink Rule' concept refers to:
- Serving one final drink before closing time
- Evaluating when the guest had their most recent drink to estimate current BAC (Correct answer)
- Limiting customers to one drink per hour
- Offering water as a last drink alternative
Correct answer: Evaluating when the guest had their most recent drink to estimate current BAC
Knowing when someone last consumed alcohol helps estimate their current BAC level since alcohol is metabolized over time.
ABST Assessment and Evaluation 2
A customer orders their fourth drink in 90 minutes and appears to be slurring words.
Which behavioral cue is MOST significant when deciding whether to serve them?