Professional Standards and Ethics Flashcards

Which of the following best describes the concept of 'duty of care' in alcohol service?

Answer: The legal and moral obligation to take reasonable steps to prevent harm to guests

Duty of care obligates servers to actively work to prevent foreseeable harm that could result from over-service.

A guest becomes confrontational when refused service. Professional standards require you to:

Answer: Stay calm, stand firm, and involve a manager if necessary

Escalating or capitulating under pressure both violate professional standards; calm firmness and supervisor involvement are correct.

Which practice best supports a culture of responsible service within an establishment?

Answer: Regular staff training and consistent enforcement of service policies by management

Ongoing training and consistent management enforcement build the organizational culture needed for responsible service.

Why is it important to document refusal-of-service incidents?

Answer: To create a record that protects the establishment legally and supports consistent policy enforcement

Incident documentation provides legal protection and helps management identify patterns requiring policy adjustments.

Which of the following is an example of a professional boundary violation in beverage service?

Answer: Sharing a guest's personal information with a third-party without consent

Sharing guest information without consent violates privacy standards and professional ethics.

An ABST-trained server is expected to treat all guests with:

Answer: Consistent dignity and respect regardless of appearance, background, or spending level

Equitable, respectful treatment of all guests is a foundational ethical standard in professional service.

When you observe a coworker falsifying an ID check record, your professional obligation is to:

Answer: Address it directly with the coworker or report it to management

Falsifying compliance records is fraud and creates serious legal liability, requiring immediate reporting.