Assessment and Evaluation Flashcards
7 cards from real ABST practice questions. Tap to flip, then mark Knew It or Still Learning โ missed cards come back until you master them.
Read the first 7 Assessment and Evaluation flashcards as text
A customer orders their fourth drink in 90 minutes and appears to be slurring words. Which behavioral cue is MOST significant when deciding whether to serve them?
Answer: The slurred speech indicating impairment
Slurred speech is a direct physical sign of impairment and is the most reliable cue for service decisions.
When evaluating a guest's intoxication level, which factor makes blood alcohol concentration (BAC) rise MORE rapidly?
Answer: Drinking carbonated beverages
Carbonated beverages accelerate alcohol absorption into the bloodstream, raising BAC faster.
A server notices a guest's eyes are glassy and red, and he is laughing loudly at nothing in particular. These signs suggest the guest is likely at which stage?
Answer: Mildly intoxicated
Glassy eyes and exaggerated behavior like inappropriate laughter are classic signs of mild to moderate intoxication.
Which assessment method is considered the MOST reliable for servers to gauge a guest's impairment?
Answer: Observing physical and behavioral signs over time
Ongoing observation of physical and behavioral changes is the most reliable method because guests may underreport consumption.
A guest becomes unusually quiet and unsteady on their feet after two drinks. A responsible server should first:
Answer: Observe more carefully and consider slowing or stopping service
Further observation is warranted because some individuals reach impairment more quickly due to body weight, tolerance, or other factors.
Which of the following is the BEST way to document a service refusal for liability purposes?
Answer: Write down the incident including time, description, and reason in a log
A written incident log with time, description, and reason provides a defensible record for the establishment.
In ABST training, the 'Last Drink Rule' concept refers to:
Answer: Evaluating when the guest had their most recent drink to estimate current BAC
Knowing when someone last consumed alcohol helps estimate their current BAC level since alcohol is metabolized over time.