Auditing Principles & Procedures Flashcards
7 cards from real ABC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Auditing Principles & Procedures flashcards as text
In an employee communication audit, low scores on 'manager communication effectiveness' most likely indicate a need for:
Answer: Manager training on communication skills and cascading information
Low manager communication scores point to a skills and process gap at the supervisory level, which training and clear cascading protocols can address.
A benchmarking component of a communication audit compares an organization's practices against:
Answer: Industry peers, best practices, or established standards
Benchmarking establishes context by comparing performance against external reference points such as industry peers or recognized best practices.
When auditing the effectiveness of a public awareness campaign, which data source provides the STRONGEST evidence of behavioral impact?
Answer: Pre- and post-campaign surveys measuring behavior change
Pre- and post-campaign surveys that measure actual behavior change provide direct evidence of whether a campaign achieved its intended impact beyond exposure.
An audit recommendation is considered 'actionable' when it:
Answer: Specifies what should change, who is responsible, and by when
Actionable recommendations include clear direction (what), accountability (who), and a timeline (when) so implementation can begin immediately.
Which ethical obligation must a communication auditor fulfill when discovering confidential information unrelated to the audit scope?
Answer: Maintain confidentiality and limit use to only what is relevant to the audit
Auditors must handle all information with confidentiality, using only what is within scope; sharing unrelated confidential data would breach professional ethics.
A SWOT analysis incorporated into a communication audit serves to:
Answer: Identify internal strengths and weaknesses alongside external opportunities and threats
SWOT analysis in a communication audit provides a strategic frame by mapping internal capabilities against the external environment to guide recommendations.
Which scenario BEST represents a 'readability audit' finding that requires corrective action?
Answer: Patient health brochures are written at a 14th-grade reading level for a general adult audience
Health brochures for a general audience should be written at an 8th-grade level or below; a 14th-grade level creates a significant comprehension barrier for the intended readers.