FREE Interpersonal Skills Questions and Answers

When you discover a problem with a customer. Which of the following statements is incorrect?

What is your actual issue?

Is this a recurring issue?

When did the issue start?

Could you please describe your problem in detail?

Correct! Wrong!

Which of the following statements in Establish Working Relationship is incorrect?

Take advantages of others

Respect the people with whom you collaborate; you value their input and ideas.

Have faith in the people you work with.

All healthy relationships rely on open and honest communication.

Correct! Wrong!

The best thing to say first when returning to a line where a caller is waiting is:

"I can help you right away."

"With whom would you like to speak? ”

"What's up?"

“Thank you for holding.”

Correct! Wrong!

Which of the following will improve as your interpersonal communication skills improve?

Please select 3 correct answers

Being able to make friends

The way you perform at work

Resolution of disputes

Your intelligence

Correct! Wrong!

Which of the following is a good method of communication?

Active Listening

Using fancy language

Facial tics

Crossing your arms

Correct! Wrong!

Before it can be considered effective communication, a message must be _________.

Interesting

Accurately understood

Written

Verbal

Correct! Wrong!

If you want to succeed at work, you should do your work effectively and have __________,

The following suggestions for improvement are acceptable.

A much better track record than your coworkers

A background with a wealth of knowledge.

A positive relationship with everyone you encounter.

Correct! Wrong!

FREE Interpersonal Skills Questions and Answers

When you discover a problem with a customer. Which of the following statements is incorrect?

Which of the following statements in Establish Working Relationship is incorrect?

The best thing to say first when returning to a line where a caller is waiting is:

Which of the following will improve as your interpersonal communication skills improve?

Which of the following is a good method of communication?

Before it can be considered effective communication, a message must be _________.

If you want to succeed at work, you should do your work effectively and have __________,

FREE Typing Skills Questions and Answers

FREE Basic MS Word Document Questions and Answers

When you discover a problem with a customer. Which of the following statements is incorrect?

Which of the following statements in Establish Working Relationship is incorrect?

The best thing to say first when returning to a line where a caller is waiting is:

Which of the following will improve as your interpersonal communication skills improve?

Which of the following is a good method of communication?

Before it can be considered effective communication, a message must be _________.

If you want to succeed at work, you should do your work effectively and have __________,

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