FREE Interpersonal Skills Questions and Answers

If you want to succeed at work, you should do your work effectively and have __________,

The following suggestions for improvement are acceptable.

A positive relationship with everyone you encounter.

A background with a wealth of knowledge.

A much better track record than your coworkers

Correct! Wrong!

Before it can be considered effective communication, a message must be _________.

Verbal

Interesting

Accurately understood

Written

Correct! Wrong!

Which of the following will improve as your interpersonal communication skills improve?

Please select 3 correct answers

Resolution of disputes

Your intelligence

The way you perform at work

Being able to make friends

Correct! Wrong!

When you discover a problem with a customer. Which of the following statements is incorrect?

Could you please describe your problem in detail?

Is this a recurring issue?

What is your actual issue?

When did the issue start?

Correct! Wrong!

The best thing to say first when returning to a line where a caller is waiting is:

"What's up?"

"With whom would you like to speak? ”

"I can help you right away."

“Thank you for holding.”

Correct! Wrong!

Which of the following statements in Establish Working Relationship is incorrect?

All healthy relationships rely on open and honest communication.

Respect the people with whom you collaborate; you value their input and ideas.

Have faith in the people you work with.

Take advantages of others

Correct! Wrong!

Which of the following is a good method of communication?

Active Listening

Crossing your arms

Facial tics

Using fancy language

Correct! Wrong!

FREE Interpersonal Skills Questions and Answers

If you want to succeed at work, you should do your work effectively and have __________,

Before it can be considered effective communication, a message must be _________.

Which of the following will improve as your interpersonal communication skills improve?

When you discover a problem with a customer. Which of the following statements is incorrect?

The best thing to say first when returning to a line where a caller is waiting is:

Which of the following statements in Establish Working Relationship is incorrect?

Which of the following is a good method of communication?

FREE Typing Skills Questions and Answers

FREE Basic MS Word Document Questions and Answers

If you want to succeed at work, you should do your work effectively and have __________,

Before it can be considered effective communication, a message must be _________.

Which of the following will improve as your interpersonal communication skills improve?

When you discover a problem with a customer. Which of the following statements is incorrect?

The best thing to say first when returning to a line where a caller is waiting is:

Which of the following statements in Establish Working Relationship is incorrect?

Which of the following is a good method of communication?

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