Free OMVIC Ethics and Professionalism Test 1

What is the primary purpose of OMVIC's Code of Ethics for Vehicle Salespeople?

To maximize dealer profits

To ensure compliance with tax regulations

To promote ethical conduct and professionalism

To minimize vehicle advertising costs

Correct! Wrong!

Under OMVIC regulations, salespeople are required to disclose:

Only the positive features of a vehicle

Material facts that may affect a consumer’s decision

Personal information about previous owners

Current market values of similar vehicles

Correct! Wrong!

What should a salesperson do if a customer asks about a vehicle's accident history?

Provide only information available in the sales brochure

Provide accurate and complete information

Minimize the importance of any accidents

Refuse to discuss accident history

Correct! Wrong!

When is it appropriate for a salesperson to provide financial advice to a customer?

Always, to help close the sale

Only if the customer asks for financial advice

Only if it benefits the dealership

Never, unless the salesperson is a licensed financial advisor

Correct! Wrong!

What action should a salesperson take if they suspect a vehicle has undisclosed mechanical issues?

Disclose the issues to the customer before purchase

Ignore the issues to avoid losing a potential sale

Suggest the customer buy an extended warranty

Recommend the customer take the risk and buy the vehicle

Correct! Wrong!

Which of the following is an example of unethical behavior for an OMVIC-registered salesperson?

Recommending a customer purchase additional insurance coverage

Providing false information about a vehicle's mileage

Encouraging a customer to negotiate a lower price

Offering a free test drive to all customers

Correct! Wrong!

What is the purpose of OMVIC's Consumer Protection Code?

To promote sales of vehicles to consumers

To reduce dealership operating costs

To increase dealer profitability

To protect consumers from unfair practices

Correct! Wrong!

Why is it important for a salesperson to maintain confidentiality regarding customer information?

To avoid making customers feel uncomfortable

To ensure compliance with dealership policies

To protect customer privacy and trust

To prevent customers from negotiating better deals

Correct! Wrong!

Under OMVIC regulations, what should a salesperson do if they cannot answer a customer's question about a vehicle?

Guess the answer to keep the conversation going

Refer the customer to a more knowledgeable colleague

Ignore the question and change the subject

Tell the customer they do not need to know that information

Correct! Wrong!

When should a salesperson disclose their relationship with a dealership to a customer?

Only if the customer asks directly

Only if the salesperson expects a large commission

Only if the dealership is facing legal action

At the beginning of any sales negotiation

Correct! Wrong!

What should a salesperson do if they suspect a colleague is engaging in unethical behavior?

Ignore the behavior to avoid conflict

Report the behavior to OMVIC

Encourage the colleague to continue the behavior

Join the colleague in the unethical behavior

Correct! Wrong!

Free OMVIC Ethics and Professionalism Test 1

What is the primary purpose of OMVIC's Code of Ethics for Vehicle Salespeople?

Under OMVIC regulations, salespeople are required to disclose:

What should a salesperson do if a customer asks about a vehicle's accident history?

When is it appropriate for a salesperson to provide financial advice to a customer?

What action should a salesperson take if they suspect a vehicle has undisclosed mechanical issues?

Which of the following is an example of unethical behavior for an OMVIC-registered salesperson?

What is the purpose of OMVIC's Consumer Protection Code?

Why is it important for a salesperson to maintain confidentiality regarding customer information?

Under OMVIC regulations, what should a salesperson do if they cannot answer a customer's question about a vehicle?

When should a salesperson disclose their relationship with a dealership to a customer?

What should a salesperson do if they suspect a colleague is engaging in unethical behavior?

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What is the primary purpose of OMVIC's Code of Ethics for Vehicle Salespeople?

Under OMVIC regulations, salespeople are required to disclose:

What should a salesperson do if a customer asks about a vehicle's accident history?

When is it appropriate for a salesperson to provide financial advice to a customer?

What action should a salesperson take if they suspect a vehicle has undisclosed mechanical issues?

Which of the following is an example of unethical behavior for an OMVIC-registered salesperson?

What is the purpose of OMVIC's Consumer Protection Code?

Why is it important for a salesperson to maintain confidentiality regarding customer information?

Under OMVIC regulations, what should a salesperson do if they cannot answer a customer's question about a vehicle?

When should a salesperson disclose their relationship with a dealership to a customer?

What should a salesperson do if they suspect a colleague is engaging in unethical behavior?

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