8100 Professional Level Exam Do's and Don'ts 5

Question 1

What should you DO to maintain a professional phone manner?

Accepted Answer

Identify yourself and speak clearly

Answer

Mumble and skip greetings

Answer

Eat while talking

Answer

Put callers on hold without asking

Question 2

Which is a DON'T regarding workplace gossip?

Accepted Answer

Don't spread rumors about colleagues

Answer

Don't communicate directly

Answer

Don't stay professional

Answer

Don't resolve conflicts openly

Question 3

What should you DO when you receive an unclear instruction by email?

Accepted Answer

Reply to confirm your understanding

Answer

Assume and act without checking

Answer

Delete the email

Answer

Forward it to everyone

Question 4

Which is a DON'T in professional networking?

Accepted Answer

Don't be insincere or only self-serving

Answer

Don't follow up

Answer

Don't listen to others

Answer

Don't exchange contact details

Question 5

What should you DO to manage your professional time effectively?

Accepted Answer

Prioritize tasks and set realistic goals

Answer

Multitask on everything at once

Answer

Ignore deadlines

Answer

Procrastinate on key work

Question 6

Which is a DON'T when representing your organization externally?

Accepted Answer

Don't make commitments beyond your authority

Answer

Don't be courteous

Answer

Don't follow brand guidelines

Answer

Don't prepare in advance

Question 7

What should you DO to keep your professional skills current?

Accepted Answer

Pursue ongoing learning and development

Answer

Rely only on past knowledge

Answer

Avoid new training

Answer

Resist industry changes