8100 Professional Level Exam Do's and Don'ts 3 — Questions and Answers
Question 1: What should you DO when responding to a difficult customer?
- Stay calm and listen actively (Correct answer)
- Raise your voice to match theirs
- End the call abruptly
- Argue about who is right
Correct answer: Stay calm and listen actively
Staying calm and listening de-escalates tension and finds a resolution.
Question 2: Which is a DON'T regarding workplace deadlines?
- Don't wait until the last minute without communicating delays (Correct answer)
- Don't plan your time
- Don't deliver early
- Don't track progress
Correct answer: Don't wait until the last minute without communicating delays
Failing to flag delays leaves the team and clients without time to adjust.
Question 3: What should you DO when dressing for a professional environment?
- Follow the organization's dress code (Correct answer)
- Wear whatever is most casual
- Ignore client expectations
- Dress to stand out provocatively
Correct answer: Follow the organization's dress code
Adhering to the dress code shows respect for the workplace and its standards.
Question 4: Which is a DON'T in professional written communication?
- Don't use offensive or discriminatory language (Correct answer)
- Don't use proper grammar
- Don't sign your name
- Don't be concise
Correct answer: Don't use offensive or discriminatory language
Offensive language is unprofessional and can create legal and ethical issues.
Question 5: What should you DO when receiving constructive criticism?
- Listen openly and consider the feedback (Correct answer)
- Become defensive immediately
- Dismiss it entirely
- Retaliate against the giver
Correct answer: Listen openly and consider the feedback
Receiving feedback with an open mind supports professional growth.
Question 6: Which is a DON'T regarding company resources?
- Don't use company equipment for unauthorized personal gain (Correct answer)
- Don't maintain equipment
- Don't report damage
- Don't follow usage policies
Correct answer: Don't use company equipment for unauthorized personal gain
Misusing company resources for personal benefit breaches professional ethics.
Question 7: What should you DO when collaborating on a team project?
- Share credit and communicate openly (Correct answer)
- Take sole credit for group work
- Withhold key information
- Work in isolation without updates
Correct answer: Share credit and communicate openly
Sharing credit and communicating openly strengthens trust and teamwork.
8100 Professional Level Exam Do's and Don'ts 3
What should you DO when responding to a difficult customer?