8100 Professional Level Exam Do's and Don'ts 3

Question 1

What should you DO when responding to a difficult customer?

Accepted Answer

Stay calm and listen actively

Answer

Raise your voice to match theirs

Answer

End the call abruptly

Answer

Argue about who is right

Question 2

Which is a DON'T regarding workplace deadlines?

Accepted Answer

Don't wait until the last minute without communicating delays

Answer

Don't plan your time

Answer

Don't deliver early

Answer

Don't track progress

Question 3

What should you DO when dressing for a professional environment?

Accepted Answer

Follow the organization's dress code

Answer

Wear whatever is most casual

Answer

Ignore client expectations

Answer

Dress to stand out provocatively

Question 4

Which is a DON'T in professional written communication?

Accepted Answer

Don't use offensive or discriminatory language

Answer

Don't use proper grammar

Answer

Don't sign your name

Answer

Don't be concise

Question 5

What should you DO when receiving constructive criticism?

Accepted Answer

Listen openly and consider the feedback

Answer

Become defensive immediately

Answer

Dismiss it entirely

Answer

Retaliate against the giver

Question 6

Which is a DON'T regarding company resources?

Accepted Answer

Don't use company equipment for unauthorized personal gain

Answer

Don't maintain equipment

Answer

Don't report damage

Answer

Don't follow usage policies

Question 7

What should you DO when collaborating on a team project?

Accepted Answer

Share credit and communicate openly

Answer

Take sole credit for group work

Answer

Withhold key information

Answer

Work in isolation without updates