Do's and Don'ts Flashcards
7 cards from real 8100 Professional Level Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Do's and Don'ts flashcards as text
What should you DO to maintain a professional phone manner?
Answer: Identify yourself and speak clearly
Identifying yourself and speaking clearly conveys competence and courtesy.
Which is a DON'T regarding workplace gossip?
Answer: Don't spread rumors about colleagues
Gossip damages morale, trust, and your own professional reputation.
What should you DO when you receive an unclear instruction by email?
Answer: Reply to confirm your understanding
Confirming understanding prevents costly misunderstandings.
Which is a DON'T in professional networking?
Answer: Don't be insincere or only self-serving
Insincere, purely self-serving behavior undermines genuine professional relationships.
What should you DO to manage your professional time effectively?
Answer: Prioritize tasks and set realistic goals
Prioritizing and setting realistic goals improves productivity and quality.
Which is a DON'T when representing your organization externally?
Answer: Don't make commitments beyond your authority
Overcommitting beyond your authority can create obligations the organization cannot meet.
What should you DO to keep your professional skills current?
Answer: Pursue ongoing learning and development
Continuous learning keeps your skills relevant in a changing field.