70-413 Exam Communication & Stakeholder Relations 5 — Questions and Answers
Question 1: A risk register for a server infrastructure project identifies that a key vendor may not deliver hardware on time. How should this risk be communicated to the project sponsor?
- Hide it until the risk materializes to avoid unnecessary concern
- Report it with probability, impact, current mitigation steps, and a contingency plan (Correct answer)
- Send only the vendor's promise of on-time delivery
- Escalate directly to the vendor without informing the sponsor
Correct answer: Report it with probability, impact, current mitigation steps, and a contingency plan
Risk communication to sponsors must include probability, impact, current mitigation, and contingency options to enable informed decision-making.
Question 2: At project handoff, the operations team states they do not have enough knowledge to manage the new Hyper-V environment. Which communication artifact should have prevented this gap?
- A vendor quote for the hardware
- A knowledge transfer plan documented and executed during the project (Correct answer)
- The original project proposal
- A list of server IP addresses
Correct answer: A knowledge transfer plan documented and executed during the project
A knowledge transfer plan ensures the operations team is trained and ready before project handoff, preventing post-deployment support gaps.
Question 3: A government stakeholder requires all infrastructure change communications to include a formal impact assessment. Which impact category is most relevant to include for a DNS server reconfiguration?
- Hardware warranty status
- Service availability impact on dependent applications and end users (Correct answer)
- Vendor relationship status
- Storage utilization trends
Correct answer: Service availability impact on dependent applications and end users
DNS changes affect all dependent applications and end users, making service availability impact the most critical category in a change impact assessment.
Question 4: A project manager uses a stakeholder engagement matrix. Which engagement level indicates a stakeholder who actively supports the project and helps drive it forward?
- Unaware
- Resistant
- Neutral
- Champion (Correct answer)
Correct answer: Champion
A Champion stakeholder actively advocates for and promotes the project beyond mere support.
Question 5: During a 70-413 infrastructure project, a technical team member communicates directly with a senior stakeholder, bypassing the project manager. What is the primary risk of this communication pattern?
- The technical team member gains valuable experience
- Inconsistent or unvetted information may reach stakeholders, creating confusion or scope changes (Correct answer)
- The project manager loses budget authority
- The stakeholder gains too much technical knowledge
Correct answer: Inconsistent or unvetted information may reach stakeholders, creating confusion or scope changes
Uncontrolled direct communication channels risk delivering inconsistent, unvetted information that can create confusion, false expectations, or unauthorized scope changes.
Question 6: A server migration project enters a change freeze period two weeks before go-live. A business stakeholder requests a new feature addition during this period. What is the correct response?
- Implement the feature immediately since the stakeholder outranks the project manager
- Log the request as a post-go-live enhancement, communicate the freeze policy, and document it in the change log (Correct answer)
- Cancel the change freeze to accommodate the request
- Reject the request without any documentation or explanation
Correct answer: Log the request as a post-go-live enhancement, communicate the freeze policy, and document it in the change log
Change freeze requests should be logged as post-go-live items with the stakeholder notified of the freeze policy and the request formally documented.
Question 7: A 70-413 exam scenario involves a multi-site Windows Server deployment with stakeholders in different time zones. Which communication strategy best ensures inclusive participation?
- Schedule all meetings during headquarters time zone business hours
- Rotate meeting times across time zones and distribute meeting recordings and notes to all stakeholders (Correct answer)
- Rely only on asynchronous email with no live meetings
- Require all remote stakeholders to attend during local off-hours
Correct answer: Rotate meeting times across time zones and distribute meeting recordings and notes to all stakeholders
Rotating meeting times and distributing recordings ensures all time zones share the communication burden and no stakeholder group is systematically excluded.
70-413 Exam Communication & Stakeholder Relations 5
A risk register for a server infrastructure project identifies that a key vendor may not deliver hardware on time.
How should this risk be communicated to the project sponsor?