70-413 Exam Communication & Stakeholder Relations 4 — Questions and Answers
Question 1: A service level agreement (SLA) for a server environment specifies 99.9% uptime. A stakeholder asks what this means in practical downtime terms. What is the correct monthly downtime equivalent?
- Approximately 44 minutes per month (Correct answer)
- Approximately 4 hours per month
- Approximately 8 hours per month
- Approximately 2 days per month
Correct answer: Approximately 44 minutes per month
99.9% uptime allows approximately 43.8 minutes of downtime per month (0.1% of ~730 hours).
Question 2: A capacity planning report shows server CPU utilization averaging 85% over 30 days. How should this finding be communicated to business stakeholders?
- Report the raw percentage and recommend immediate hardware purchase
- Contextualize the metric against thresholds, project growth trends, and present remediation options with cost estimates (Correct answer)
- Delay communication until utilization reaches 100%
- Only share this information with the IT director
Correct answer: Contextualize the metric against thresholds, project growth trends, and present remediation options with cost estimates
Capacity reports should contextualize metrics with growth trends and present remediation options with costs so stakeholders can make informed decisions.
Question 3: Which communication artifact is used to formally document stakeholder agreement that project deliverables meet defined requirements at phase completion?
- Meeting minutes
- Sign-off or acceptance document (Correct answer)
- Project charter
- Network diagram
Correct answer: Sign-off or acceptance document
A formal sign-off or acceptance document records stakeholder approval that deliverables meet requirements at each project phase gate.
Question 4: During server infrastructure planning for a 70-413 scenario, a stakeholder requests a RACI matrix. What does this matrix primarily communicate?
- The project budget breakdown
- Who is Responsible, Accountable, Consulted, and Informed for each project task (Correct answer)
- The risk register for the project
- The server hardware procurement schedule
Correct answer: Who is Responsible, Accountable, Consulted, and Informed for each project task
A RACI matrix defines and communicates roles and responsibilities — who does the work, who owns outcomes, who advises, and who receives updates.
Question 5: A stakeholder meeting reveals conflicting requirements between two business units for a shared file server design. What is the recommended project management response?
- Implement the requirements of whichever business unit has the larger budget
- Document the conflict, facilitate a requirements reconciliation meeting, and escalate to the project sponsor if unresolved (Correct answer)
- Ignore the conflict and proceed with the original design
- Ask the vendor to decide which requirements to implement
Correct answer: Document the conflict, facilitate a requirements reconciliation meeting, and escalate to the project sponsor if unresolved
Conflicting requirements must be documented, mediated between stakeholders, and escalated to the sponsor if consensus cannot be reached.
Question 6: A Windows Server deployment project uses a lessons-learned log. When should this log be shared with stakeholders?
- Only after project failure
- At project close-out and optionally at major phase completions (Correct answer)
- Never — it is for internal IT use only
- Only when requested by the project sponsor
Correct answer: At project close-out and optionally at major phase completions
Lessons-learned logs should be shared at project close-out (and optionally at phase gates) to enable organizational learning.
Question 7: A stakeholder requests SLA reporting for a Hyper-V environment but does not specify a format. Which format is most universally appropriate for executive stakeholders?
- Raw Windows Event Viewer logs exported to CSV
- A dashboard or summary report with KPIs, trend graphs, and exception highlights (Correct answer)
- A full System Center Operations Manager alert dump
- A PowerShell transcript of monitoring commands
Correct answer: A dashboard or summary report with KPIs, trend graphs, and exception highlights
Executive stakeholders need KPI dashboards with trend graphs and exception highlights, not raw technical logs.
70-413 Exam Communication & Stakeholder Relations 4
A service level agreement (SLA) for a server environment specifies 99.9% uptime.
A stakeholder asks what this means in practical downtime terms.
What is the correct monthly downtime equivalent?