70-413 Exam Communication & Stakeholder Relations 2 — Questions and Answers
Question 1: A project manager must communicate a server infrastructure upgrade to non-technical executives. Which communication approach is most appropriate for the 70-413 exam context?
- Send detailed technical specifications via email
- Present a high-level summary focusing on business impact and risk mitigation (Correct answer)
- Share raw performance benchmark data in spreadsheet form
- Delegate all stakeholder communication to the network team
Correct answer: Present a high-level summary focusing on business impact and risk mitigation
Non-technical executive stakeholders require high-level, business-impact-focused summaries rather than technical details.
Question 2: During a Windows Server 2012 R2 migration project, a stakeholder requests weekly status reports. Which artifact best satisfies this requirement?
- A full network topology diagram updated weekly
- A status report covering milestones completed, upcoming tasks, risks, and issues (Correct answer)
- Raw Active Directory replication logs
- An updated ITSM ticket backlog export
Correct answer: A status report covering milestones completed, upcoming tasks, risks, and issues
A structured status report covering milestones, upcoming work, risks, and issues is the standard stakeholder communication artifact.
Question 3: A change advisory board (CAB) requires documentation before approving a server infrastructure change. What should be included in the change request?
- Only the technical runbook for the change
- Business justification, risk assessment, rollback plan, and implementation steps (Correct answer)
- A list of all servers in the environment
- Vendor support contact numbers
Correct answer: Business justification, risk assessment, rollback plan, and implementation steps
A complete change request includes business justification, risk assessment, rollback plan, and implementation steps for CAB review.
Question 4: After completing a server infrastructure deployment, which document should be handed off to operations stakeholders?
- The original project proposal
- As-built documentation reflecting the actual deployed configuration (Correct answer)
- The initial low-level design from planning
- Vendor invoice records
Correct answer: As-built documentation reflecting the actual deployed configuration
As-built documentation captures the actual deployed configuration and is the critical handoff artifact to operations teams.
Question 5: A stakeholder escalation occurs because a Hyper-V cluster deployment is two weeks behind schedule. What is the first recommended action?
- Immediately add more engineers without notifying management
- Acknowledge the delay, identify root cause, and present a revised timeline with corrective actions (Correct answer)
- Reduce the project scope without stakeholder approval
- Request the stakeholder defer the deadline without explanation
Correct answer: Acknowledge the delay, identify root cause, and present a revised timeline with corrective actions
Escalations require acknowledgment of the issue, root cause analysis, and a revised plan communicated transparently to stakeholders.
Question 6: Which RACI matrix role is responsible for being informed about infrastructure decisions but has no decision authority?
- Responsible
- Accountable
- Consulted
- Informed (Correct answer)
Correct answer: Informed
The Informed role receives communication about decisions and outcomes but does not participate in making them.
Question 7: A server project team uses a RAID (Risks, Assumptions, Issues, Dependencies) log. Who should review and approve updates to this log?
- Only the technical lead
- The project sponsor and key stakeholders (Correct answer)
- The help desk team
- External vendors only
Correct answer: The project sponsor and key stakeholders
RAID logs contain governance-level information that requires review and sign-off by the project sponsor and key stakeholders.
70-413 Exam Communication & Stakeholder Relations 2
A project manager must communicate a server infrastructure upgrade to non-technical executives.
Which communication approach is most appropriate for the 70-413 exam context?