Home Depot Call Encounters

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CX placed an online order for a shed and wishes to cancel it.

Correct! Wrong!

For window installation, the customer requires an in-home consultation. What should we do?

Correct! Wrong!

The customer wishes to learn more about stove delivery and installation. The appropriate department is?

Correct! Wrong!

When a customer calls because he or she has not received his or her HD bill, we connect the customer to the?

Correct! Wrong!

What should we do if CX requests an ac window unit installation?

Correct! Wrong!

Where do we connect the customer who wants to know about the warranty of a product purchased at Home Depot?

Correct! Wrong!

The customer requires lawn mower repair service for the lawn mower he or she purchased from Home Depot. He/she mentioned purchasing an extended warranty; what is the next proving question?

Correct! Wrong!