FREE SL Conversion Questions and Answers
Which of the following techniques is most effective for addressing objections during a sales pitch?
Addressing objections by acknowledging them and offering a clear, thoughtful response demonstrates understanding and can help overcome barriers to closing the sale. Ignoring or avoiding objections is less effective in resolving concerns.
What is a key step in the sales process that helps move a lead from consideration to a purchase decision?
A tailored proposal addresses the specific needs and concerns of the lead, making it a key step in moving them towards a purchase decision. Generic emails and infrequent communication are less effective, and raising prices without justification can deter leads.
Which metric is crucial for evaluating the success of lead conversion efforts?
The conversion rate measures the percentage of leads that are successfully turned into customers, making it a crucial metric for assessing the effectiveness of conversion efforts. The number of leads generated, sales calls made, and amount of content created do not directly measure conversion success.
What is an effective closing strategy to use with a lead who is hesitant to make a final decision?
Offering a limited-time discount or incentive can create a sense of urgency and encourage hesitant leads to make a decision. Pressuring the lead or providing negative feedback does not help build trust, and ignoring hesitation may result in lost opportunities.
What is a recommended post-conversion action to ensure customer satisfaction and encourage repeat business?
Ensuring a positive onboarding experience and maintaining regular check-ins help build a strong relationship with the customer, fostering satisfaction and encouraging repeat business. A generic thank-you email and discontinuing communication do not support ongoing engagement, and offering services only after complaints is reactive rather than proactive.