FREE GM Authorized Service Questions and Answers
What is one of the primary goals of GM’s Authorized Service program?
The GM Authorized Service program is designed to ensure that technicians are well-trained and knowledgeable about GM vehicles, diagnostic tools, and repair techniques. This helps maintain service quality and customer satisfaction.
Which of the following is required for a technician to become GM Authorized?
To become GM Authorized, technicians must complete GM-approved training courses that cover specific skills and knowledge needed to service GM vehicles effectively.
Why might a customer prefer GM Authorized Service over other service options?
GM Authorized technicians are trained to GM standards and receive direct support and updates from GM. This ensures that they stay current with the latest technology, repair methods, and any updates specific to GM vehicles, providing a reliable option for customers.
What tool might GM Authorized technicians use that independent repair shops may not have access to?
GM Authorized technicians often have access to GM-exclusive diagnostic scanners and tools designed for GM vehicles. These tools help them diagnose issues more accurately and efficiently than those available in general repair shops.
How does GM Authorized Service benefit the overall brand reputation of General Motors?
GM Authorized Service upholds high service quality standards, which helps maintain the brand’s reputation for reliability and customer care. Consistency in service quality builds customer trust in the GM brand.