ServSafe Alcohol Test – Primary And Advanced 5
Which of these is the least likely to be accepted as proof of identity?
Driver’s licenses, state IDs, and passports are considered appropriate identification in most states, whereas birth certificates, school IDs, and voter registration cards are not.
There's been a fight. What should be your top priority?
Afight can quickly escalate to a situation where someone is injured or killed. Your first step should be to call the police, as they are best equipped to handle these types of violent situations. Calling a manager for help and removing surrounding guests are also important actions to take, but should be done after the police are summoned. You should never try and break up a fight yourself.
What types of offenses can the liquor authority issue citations for?
It is not against the law to serve a pregnant woman, if you refused service to her it would be discrimination because of her gender.
What should you do if your manager orders you to serve a drunk customer "since he is a regular'?"
You should always follow alcohol regulations as best you can. If you are ever in a situation that makes you uncomfortable, you should consult the owner or the personnel department.
A drunk customer presents you a valid ID to gain entry to the bar. What should you do?
If you cannot talk the customer out of entering the bar, do not serve the person. Also, try to get the person to give you his or her car keys and help the person to find an alternate way home. Never try to physically keep a customer from moving anywhere.
The following agencies are in charge of issuing and monitoring liquor licenses:
Liquor licenses are issued and monitored by the liquor authority.
When it comes to refusing service to a minor, what should you do?
Notify your manager and confiscate their ID whenever you have to refuse service to a minor.