Salesforce certification administrator sample questions

Start Your Career with Salesforce with this Certification Guide

What is Salesforce?

Salesforce.com is a cloud computing company that is considered as the number one customer relationship management (CRM) solution. With their help, companies and customers alike are brought together in one CRM platform. 

What is Salesforce Sales Cloud?

The Sales Cloud is a platform that is designed to make the sales process easier. It is great for business-to-business and business-to-customer relations. It usually consists of the following: Salesforce Service Cloud, Marketing Leads, Accounts and Contacts, Email and Productivity, Analytics and Forecasting, among others. 

How does Salesforce CRM Work?

According to the Salesforce Handbook, Salesforce CRM is a set of applications and business processes that will help companies manage customer relations such as information, conversations, and activities in one centralized location.    

What is Salesforce Certification?

Salesforce certification is a qualification test for professionals who make use of the Salesforce application in their companies or organizations. 

Nowadays, Salesforce is often used by many many industries. That’s why there are various professionals who want to get their Salesforce certifications

What are 6 Types of Salesforce Certifications?

Salesforce Certifications Positions
Administrators
  • Administrator
  • Advanced Administrator
App Builders
  • Platform App Builder
Architects
  • Application Architect
  • Data Architecture and Management Designer
  • Development Lifecycle and Deployment Designer
  • Identity and Access Management Designer
  • Integration Architecture Designer
  • Mobile Solutions Architecture Designer
  • Sharing and Visibility Designer
  • System Architect
  • Technical Architect
Consultants
  • Community Cloud Consultant
  • Field Service Lightning Consultant
  • Marketing Cloud Consultant
  • Pardot Consultant
  • Sales Cloud Consultant
  • Service Cloud Consultant
Developers
  • Commerce Cloud Digital Developer
  • Platform Developer I
  • Platform Developer II
Specialists
  • CPQ Specialist
  • Marketing Cloud Email Specialist
  • Marketing Cloud Social Specialist
  • Pardot Specialist

Administrator

How to get started as a Salesforce (CRM) Administrator?

To be an administrator, you can either get two of the certifications in the Salesforce Administrator program: Salesforce Administrator certification and Salesforce Advanced Administrator certification.  

What is the Salesforce Admin certification?     

Salesforce Certified Administrator
Description Candidates must have knowledge regarding customization of Salesforce. They must also know how to manage users and configure the platform. They must be able to do various administrative functions and must know how to respond to business requirements.
Number of Questions 60 questions (multiple-choice type)
Time Allowed 105 minutes
Passing Score 65%
Salesforce Certification Cost
Registration Fee $200 plus tax
Retake Fee $100 plus tax

The exam also determines whether the candidates have the skills to apply the following:

Feature Percentage
Organizational Setup 3%
User Setup 7%
Security and Access 13%
Standard and Custom Objects 14%
Sales and Marketing Applications 14%
Service and Support Applications 13%
Activity Management and Collaboration 3%
Data Management 10%
Analytics—Reports and Dashboards  10%
Workflow/Process Automation 8%
Desktop and Mobile Administration 3%
AppExchange 2%

What is the Salesforce Advanced Administrator certification?

Salesforce Certified Advanced Administrator
Description Candidates must have significant experience when it comes to being a Salesforce Administrator. They must have hands-on-experience and have passed the Administration Essentials for Experienced Admins (ADM 211) and other equivalent experience.

They should also be able to do some of  the following:

    • Evaluate, maintain, and cleanse data quality with the help of Salesforce functionality.
  • Salesforce CRM configuration and set-up
  • Utilize complex charting, joined reports, reporting snapshots, etc. to make reports for difficult business requirements.
  • Enhance dashboards by making use of dashboard filters and dynamic dashboards, among others.
Number of Questions 60 questions (multiple-choice type)
Time Allowed 105 minutes
Passing Score 65%
Salesforce Certification Cost
Registration Fee $200 plus tax
Retake Fee $100 plus tax

The exam also determines whether the candidates have the skills to apply the following:

Feature Percentage
Security and Access 20%
Extending Custom Objects and Applications 8%
Auditing and Monitoring 6%
Sales Cloud Applications 10%
Service Cloud Applications 10%
Data Management 10%
Content Management 3%
Change Management 10%
Analytics, Reports, and Dashboards 10%
Process Automation 13%

App Builders

How to get started as a Salesforce Platform App Builder?

To be an app builder, candidates must have experience when it comes to custom applications design, implementation, and building. They must use the Salesforce Platform’s customization capabilities.  

What is the Salesforce Platform App Builder certification?

Salesforce Platform App Builder
Description Candidates should be able to show their custom application skills. They must create or manage application security, process automation, data models, etc. They must also have at least 6 months to 1 year of experience in making applications on the Lightning Platform or other similar platforms.
Number of Questions 60 questions (multiple-choice type)
Time Allowed 105 minutes
Passing Score 63%
Salesforce Certification Cost
Registration Fee $200 plus tax
Retake Fee $100 plus tax

The exam also determines whether the candidates have the skills to apply the following:

Feature Percentage
Salesforce Fundamentals 8%
Data Modeling and Management 20%
Security 10%
Business Logic and Process Automation 27%
Social 3%
User Interface 14%
Reporting 5%
Mobile 5%
App Development 8%

 Developers
What is the role of Salesforce Developer?

To be a developer, you must obtain a Salesforce Developer Certification. Candidates must be able to code, test, or design Salesforce software applications. You must also have technical proficiency and software development expertise. 

There are also 3 different types of certifications for developers: Salesforce Certified B2C Commerce Developer, Salesforce Certified Platform Developer I, and Salesforce Certified Platform Developer II.

What is the Salesforce B2C Commerce Developer certification?   

Salesforce B2C Commerce Developer
Description Candidates must have experience as developers for Salesforce B2C Commerce Digital. They must also have the necessary knowledge for creating and troubleshooting JavaScript controllers, for using Digital Script API packages, and knowing how to use the elements of a B2C Commerce Digital site, and more.
Number of Questions 60 questions (multiple-choice type)
Time Allowed 105 minutes
Passing Score 70%
Salesforce Certification Cost
Registration Fee $200 plus tax
Retake Fee $100 plus tax

The exam also determines whether the candidates have the skills to apply the following:

Feature Percentage
Environment Setup  9%
Digital Architecture 14%
Data Management/Business Manager Usage 21%
Application Development 56%

What is the Salesforce Platform Developer I certification? 

Salesforce Platform Developer I 
Description Candidates must have the knowledge and experience to deploy and develop basic business logic. They must have at least 1 to 2 years of experience as a developer. They must also have experience on the Lightning Platform for at least 6 months.
Number of Questions 60 questions (multiple-choice type)
Time Allowed 110 minutes
Passing Score 65%
Salesforce Certification Cost
Registration Fee $200 plus tax
Retake Fee $100 plus tax

The exam also determines whether the candidates have the skills to apply the following:

Feature Percentage
Salesforce Fundamentals 10%
Data Modeling and Management 12%
Logic and Process Automation 46%
User Interface 10%
Testing 12%
Debug and Deployment Tools 10%

What is the Salesforce Platform Developer II certification? 

Salesforce Platform Developer II 
Description Candidates must know how to show their skills in advanced programmatic capabilities and data modeling. They must also have at least 2 to 4 years of experience as a developer and at least 1 year of experience on the Lightning Platform.
Number of Questions 60 questions (multiple-choice type)
Time Allowed 120 minutes
Passing Score 70%
Salesforce Certification Cost
Registration Fee $200 plus tax
Retake Fee $100 plus tax

The exam also determines whether the candidates have the skills to apply the following:

Feature Percentage
Salesforce Fundamentals 8%
Data Modeling and Management 5%
Logic and Process Automation 20%
User Interface 20%
Performance  15%
Integration 14%
Testing  13%
Debug and Deployment Tools 5%

What are the benefits of Salesforce Certification?

  1. You’ll know more about the Salesforce Platform.  If you want to work in this field, having a Salesforce Certification will help you improve your sales and marketing strategies. You’ll know the ins and outs of the Salesforce system.
  2. When getting the certification, you’ll attend training courses that will give you the experience that you need. As a candidate, you will have at least 12 hours of training for live projects and at least 20 hours in lab practice.
  3. The Salesforce software is always up to date. As a cloud technology, it regularly releases updates in the application automatically. Also, the website at www.salesforce.com releases updates throughout the year.   
  4. You’ll handle customers and plan business processes more effectively. By being certified, you’ll know how to navigate the system in your favor.
  5. It will give you more credibility. A lot of companies require the certification, and by having it, it will open many opportunities for you. Having the certificate will show them that you possess the required efficiency and expertise when it comes to such responsibilities.
  6. By getting the certificate, you’ll be able to help out your company. Some companies implement Salesforce, but because they do not know how to utilize it, they face a lot of problems. That’s why, as an employee, you can help by getting the Salesforce certification. With it in hand, you’ll be a valuable asset.

Those mentioned are just some of the things that will be beneficial to you. Obtaining your certificate might be your ticket to getting your ideal job. Thus, it is always good if you prepare thoroughly for the exams you’ll have to take. We at Practice Test Geeks offer a number of practice tests that can help you pass the exams. Check out these practice tests to know how you’ll prepare: (insert links for practice tests)      

Frequently Asked Questions

How to get certified in Salesforce?

  1. You should create an account and log in to Salesforce to register for the exam. 
  2. Before you take it, you have to complete the required training courses. 
  3. After that, you need to pay the appropriate fees and take your preferred certification exam.
  4. You can then check your verification for the Salesforce certification through your account. 

What is the prerequisite to learn Salesforce?

There are no prerequisites. It does not require a lot of programming knowledge because Salesforce.com has many applications that will help with customer and business activities. It also offers Salesforce Apex  and the platform force.com. The former is used for business logic while the latter is for features such as Workflows, Permission sets, etc. Thus, if you have a general knowledge of HTML, Core Java, and other programming languages, then you can quickly learn Salesforce. 

Is it easy to learn Salesforce?

If you studied it enough, then yes it is. Getting the certificates would require hard work on your part, especially if you are still a beginner. You can take the training courses that are provided by Salesforce, or you can take free practice tests online. They can give you the preparation that you need to be certified. 

Who has the best training material for Salesforce CRM?

You can find a lot of material on their website. They offer study guides and training courses for those who want to be part of their growing community. You can also visit Practice Test Geeks. We provide a lot of practice tests for those who want to get acquainted with major exams.  

Why do companies use Salesforce?

A lot of companies uses Salesforce because of how it can easily help them with handling their business activities. It is an effective sales tool that has thousands of customers and millions of subscribers. This is all due to how it can easily process information and close more business deals.

How to get a job with Salesforce?

The first thing you have to do is to apply for a job. The position you’ll apply for must match the skills that you already have. Those who give a clear indication of their experience and match it with the job requirements will likely pass. That’s why candidates must have resumes that are short and straight to the point. They must indicate that they have the necessary skills and experience for the job. 

The second thing is to attend the interview if you were contacted. There are many people who apply so the competition can be tough. As a candidate, you must make a good impression on the interview. You would be asked about the projects you have participated in, its scale, collaborations and such. Moreover, you will always be asked the question, “Why do you want to work for Salesforce?”

Lastly, when you get the offer, you must stay in touch with your recruiter who will guide you through the process. With your acceptance, you will be given a contract to sign electronically via DocuSign. After signing, you will be officially hired. 

Resources: 

https://trailhead.salesforce.com/

https://www.salesforce.com/content/dam/web/en_us/www/documents/datasheets/certification-guide.pdf

https://www.cio.com/article/3188348/7-salesforce-certifications-that-will-advance-your-career.html

https://www.educba.com/salesforce-certification-benefits/

https://www.simplilearn.com/questions-to-help-decide-if-salesforce-certification-is-for-you-article

https://www.salesforce.com/products/what-is-salesforce/#

https://www.sfdc99.com/2014/10/02/guide-to-passing-all-salesforce-certifications/