FREE Workkeys Workplace Documents Questions and Answers
"Return Policy Procedure:
CASHIERS: Please make sure you abide by our return policy
- For items to be accepted for return, tags MUST be attached. All rules apply.
- Clothing returns must be unworn. Examine other clothing items for stains and look for dirt on the bottom of your shoes. Before accepting the return, let the manager know if the item exhibits wear.
- Underwear, jewelry, costumes for Halloween, goods purchased on sale, articles of personal hygiene, and goods offered at a reduced ""damaged"" price are all prohibited from returns.
RETURNSÂ WITH A RECEIPT:
- Within 30 days after the transaction, we will refund the buyer the full amount paid for the item.
- As long as the item is still being sold in the store, the consumer may return an item after 30 days after purchase. For this kind of return, they can only get shop credit.
- The same method used to make the original payment will be used to make the refund (card, gift card, store credit, cash). Verify the receipt to see the customer's method of payment.
- Items that were paid for using a check will be given a cash refund.
RETURNS WITHOUT A RECEIPT:
- As long as the product is still being offered in the store, returns without a receipt may still be processed.
- The amount of the item's refund will correspond to its current in-store price.
- The item's refund will be given as store credit. Store credit has a 45-day usage window after it is issued."
A customer brought in a pair of boxers with the receipt and the original package. The pricing is still on the package. The buyer wants to send this back.
What should you do based on the aforementioned policy?
Correct!
Wrong!
Explanation:
According to the return policy, underwear cannot be returned under any circumstances. Even though the goods has tags on, is in its packaging, and the customer has their receipt, the test-taker must understand that boxers are considered undergarments and cannot be returned.
"PROCEDURE FOR LOADING A NEW CLIENT
For a recent client, IOCP Industries, we will need to send 10 pallets every Wednesday. As you may be aware, our client has extremely strict shipping requirements, and this is a larger weekly purchase than we are accustomed to. To ensure that this client remains satisfied and keeps doing business with us, please read and adhere to the guidelines below.
- Fill first these Pallets 1 and 2 with soft, breakable, and delicate objects. Fill the smaller secondary truck with these pallets and just these pallets since these things are being transported to a different location. So that the secondary truck can start its delivery route as quickly as possible, load these pallets first.
- Pallets 3, 4, 5, and 6 are set aside for materials made of metal. To make the most of your available area, be sure to arrange them according to size. The heavier primary truck should be used to load these pallets first because they are the heaviest and could damage any shipments that are placed beneath them.
- Plastic items should be placed on Pallets 7, 8, and 9. To avoid bending or breaking any of the materials, use care when putting them on the pallets. Although they are strong, they can still shatter and bend. Additionally, these pallets had to be loaded onto the main truck.
- Water jugs will be placed on the 10th pallet. Use the transparent packing tape to ensure the pallet stays intact during delivery, and alternate each row of jugs between upright and upside down to maximize space. Additionally, these pallets must be loaded onto the main truck.
Each Wednesday, delivery trucks must reach their destinations by 4 o'clock. The distance traveled by the first truck and the secondary truck takes roughly 2 and 3 hours, respectively. We should make sure both vehicles are loaded and prepared to leave before noon in order to be safe. This cargo is our first priority, so if we happen to have a lot of deliveries to do on a given Wednesday, handle it first thing in the morning."
What does the phrase "adhere to" mean most roughly in the context of the procedural notification above?
Correct!
Wrong!
Explanation:
In this case, the person who wrote the notice wants their employees to obey the rules listed in it.
"The Pediatrician's Center for Northern Virginia
Notice to Employees:
For the flu season, the way the waiting room is set up has been changed. In the middle of the room, there is a room divider that is orange on one side and purple on the other. When a patient checks in, they must first be asked why they are there. People with flu-like symptoms who go to the doctor will be told to sit on the orange side of the divider. Parents or guardians who bring a child with flu-like symptoms to an appointment must also sit on the orange side. Patients who come to the doctor's office for anything else will sit on the purple side of the room.
When a seat on the orange side of the room is no longer needed, a member of staff must wipe it down. The chairs on the purple side of the room will only need to be cleaned at the beginning and end of the day, as is standard all year.
To stop viruses from spreading when kids touch toys and crayons, the child entertainment centers have also been taken away. If any patients or guardians complain about the change, explain that the TVs were taken down for everyone's health and safety and point them to one of the TVs that are mounted in the corners of the room as an alternative way to pass the time. Customers or staff can change the channel to help a patient, as long as the new channel is appropriate for families."
On the orange side of the room, a child with flu-like symptoms is upset that there isn't a table with coloring sheets in the middle of the room like there usually is. You try to get him to look at the TV, but he yells that he doesn't like what's on. What should you do next as a member of the staff?
Correct!
Wrong!
Explanation:
The notice tells workers to tell kids that they can also watch TV to pass the time. In this case, the child doesn't like the TV show, but the notice says that staff "Customers or staff can change the channel to help a patient, as long as the new channel is appropriate for families.."
"ATTENTION ALL STAFF
For our annual Black Friday sale on November 29, we will open 4 hours early at 6:00 am. The Black Friday schedule for workers can be found online or in the workroom, right next to the normal weekly schedule. Because there will likely be more customers that day, you will all have to come to work, even if Fridays are not usually your day off. We will be closed on Thursday, November 28, so it will be important for everyone to do their part to get ready for the Black Friday sale early in the week.
FRONT-OF-HOUSE SALES
- Put items that will be for sale back on the shelves. Friday (list posted in workroom and in store flyer) (list posted in workroom and in store flyer)
- Make sure there are enough sale items on the floor.
- Take stock of the items for sale in the stockroom (after fully stocking floor)
- Staffing down on Wednesday: Reprice sale items.
CASHIERS
- Clear out any extra registers or lanes that will be used on Friday.
- Check how items are rung up for sale (procedure cards available at all registers).
- Fill up the registers with candy and other quick-sale items.
BACK-OF-HOUSE STAFF
- Check out sale items that come with free or cheap assembly.
- Set up places to put together items for sale.
- Clean and put things in order in the waiting area."
According to this notice, what does the staff need to do on Friday, November 29 for the day's sales?
Correct!
Wrong!
Explanation:
Even while some of these suggestions for answers may be wise ones, the notification itself says nothing about what the Friday staff should do to get ready. The notice's purpose is to get the personnel to set up the shop before Friday.
"PROCEDURE FOR LOADING A NEW CLIENT
For a recent client, IOCP Industries, we will need to send 10 pallets every Wednesday. As you may be aware, our client has extremely strict shipping requirements, and this is a larger weekly purchase than we are accustomed to. To ensure that this client remains satisfied and keeps doing business with us, please read and adhere to the guidelines below.
- Fill first these Pallets 1 and 2 with soft, breakable, and delicate objects. Fill the smaller secondary truck with these pallets and just these pallets since these things are being transported to a different location. So that the secondary truck can start its delivery route as quickly as possible, load these pallets first.
- Pallets 3, 4, 5, and 6 are set aside for materials made of metal. To make the most of your available area, be sure to arrange them according to size. The heavier primary truck should be used to load these pallets first because they are the heaviest and could damage any shipments that are placed beneath them.
- Plastic items should be placed on Pallets 7, 8, and 9. To avoid bending or breaking any of the materials, use care when putting them on the pallets. Although they are strong, they can still shatter and bend. Additionally, these pallets had to be loaded onto the main truck.
- Water jugs will be placed on the 10th pallet. Use the transparent packing tape to ensure the pallet stays intact during delivery, and alternate each row of jugs between upright and upside down to maximize space. Additionally, these pallets must be loaded onto the main truck.
Each Wednesday, delivery trucks must reach their destinations by 4 o'clock. The distance traveled by the first truck and the secondary truck takes roughly 2 and 3 hours, respectively. We should make sure both vehicles are loaded and prepared to leave before noon in order to be safe. This cargo is our first priority, so if we happen to have a lot of deliveries to do on a given Wednesday, handle it first thing in the morning."
If the company has a lot of shipments to make on a given Wednesday, should you, as a shipping employee, change how you act?
Correct!
Wrong!
Explanation:
The last sentence of the notice makes it clear that this client's delivery is the company's "highest priority." If the company has a lot of deliveries to make on any given Wednesday, they want their employees to take care of this client's delivery first thing in the morning.
"The Pediatrician's Center for Northern Virginia
Notice to Employees:
For the flu season, the way the waiting room is set up has been changed. In the middle of the room, there is a room divider that is orange on one side and purple on the other. When a patient checks in, they must first be asked why they are there. People with flu-like symptoms who go to the doctor will be told to sit on the orange side of the divider. Parents or guardians who bring a child with flu-like symptoms to an appointment must also sit on the orange side. Patients who come to the doctor's office for anything else will sit on the purple side of the room.
When a seat on the orange side of the room is no longer needed, a member of staff must wipe it down. The chairs on the purple side of the room will only need to be cleaned at the beginning and end of the day, as is standard all year.
To stop viruses from spreading when kids touch toys and crayons, the child entertainment centers have also been taken away. If any patients or guardians complain about the change, explain that the TVs were taken down for everyone's health and safety and point them to one of the TVs that are mounted in the corners of the room as an alternative way to pass the time. Customers or staff can change the channel to help a patient, as long as the new channel is appropriate for families."
You are working at the front desk when a mother with a two-year-old boy comes in. What do you have to do first?
Correct!
Wrong!
Explanation:
In the third sentence, it says that "first," all patients should be asked why they are there.
"THE COUPON POLICY AT BLOUSE HOUSE
Customers can show paper coupons or digital ones to receive discounts on their purchases. Digital coupons can be displayed on smartphones, tablets, or other portable devices that have internet connectivity. If a customer mentions that they received one of our coupons in the mail but forgot it at home or that they can't find it, we will only honor the discount if they are in possession of the coupon. Per purchase, only one coupon may be used. Use the coupon that saves the customer the most money when they provide two or more. You may still give the consumer the discount if the coupon has fewer than one (1) week left on it. Any coupon that has been expired for more than a week won't be honored. Put a paper coupon in the recycling bin on the floor after it has been scanned and the discount applied."
The passage above serves the following purposes:
Correct!
Wrong!
Explanation:
The passage covers more than just the kind of coupons that are accepted and the number of coupons that can be used; it also covers how coupons are accepted and what to do in various scenarios. The text was prepared with employees in mind and explains the complete process of accepting or rejecting coupons.
"Greetings from J. Kimura, Senior Vice President of Molten Metals, Inc.
To: All Molten Metals, Inc. email users.
Molten Metals, Inc. offers a network of email accounts so that our staff can communicate directly with one another, as well as with suppliers and clients. Email access is solely at the discretion of Molten Metals, Inc., and we shall decide who has this authority. All messages sent and received (even those meant to be personal) are handled as business messages under President Duarte's direction. Any messages sent, received, or saved on the company email system are accessible to Molten Metals, Inc., and it reserves the right to do so. Any party (inside or without the company), Molten Metals, Inc. will disclose, as it thinks necessary. Employees ought to think of this server as a shared, frequently used system file. Employees must use more caution when sending confidential information from MM, Inc. over company email accounts because electronic information can be distributed with less human effort. To maintain our independence, confidential information belonging to MM, Inc. must never be disclosed or given to anyone or organizations who are not authorized to receive it. The same goes for those employees who work for the company but do not need to know such information. Large-scale email message storage is strictly discouraged by MM, Inc. for a variety of reasons. In order to preserve the firm's information, it is a good idea to limit the quantity of emails sent. This is because emails usually contain secret company information. Second, keeping messages can slow down the performance of both the network and individual personal computers because it uses up a lot of space on the email server and users' hard drives. Finally, the search will be more cost-effective if there are less papers to look through if the organization wants to search the network server, backup tapes, or individual hard disks for genuinely relevant information. Therefore, all emails that staff send or receive must be deleted as soon as feasible."
According to the memo displayed, personal correspondence sent or received through e-mail accounts owned by Molten Metals, Inc. will be:
Correct!
Wrong!
Explanation:
All messages sent and received, even those that are intended to be personal, are handled as business messages, according to the document. There is no distinction between commercial and personal texts aside from that.
"ATTENTION ALL STAFF
For our annual Black Friday sale on November 29, we will open 4 hours early at 6:00 am. The Black Friday schedule for workers can be found online or in the workroom, right next to the normal weekly schedule. Because there will likely be more customers that day, you will all have to come to work, even if Fridays are not usually your day off. We will be closed on Thursday, November 28, so it will be important for everyone to do their part to get ready for the Black Friday sale early in the week.
FRONT-OF-HOUSE SALES
- Put items that will be for sale back on the shelves. Friday (list posted in workroom and in store flyer) (list posted in workroom and in store flyer)
- Make sure there are enough sale items on the floor.
- Take stock of the items for sale in the stockroom (after fully stocking floor)
- Staffing down on Wednesday: Reprice sale items.
CASHIERS
- Clear out any extra registers or lanes that will be used on Friday.
- Check how items are rung up for sale (procedure cards available at all registers).
- Fill up the registers with candy and other quick-sale items.
BACK-OF-HOUSE STAFF
- Check out sale items that come with free or cheap assembly.
- Set up places to put together items for sale.
- Clean and put things in order in the waiting area."
You're an employee, and you want to know what time you'll be working on Black Friday. Where can you find the time?
Correct!
Wrong!
Explanation:
According to the above document, the Black Friday schedule is posted online and in the workroom under the normal weekly schedule. The notice makes it clear that the schedule on Black Friday will be very different from a normal schedule. Asking a manager will probably get you the answer, but you shouldn't have to ask a manager a question that's already answered in a staff-wide letter.
"THE COUPON POLICY AT BLOUSE HOUSE
Customers can show paper coupons or digital ones to receive discounts on their purchases. Digital coupons can be displayed on smartphones, tablets, or other portable devices that have internet connectivity. If a customer mentions that they received one of our coupons in the mail but forgot it at home or that they can't find it, we will only honor the discount if they are in possession of the coupon. Per purchase, only one coupon may be used. Use the coupon that saves the customer the most money when they provide two or more. You may still give the consumer the discount if the coupon has fewer than one (1) week left on it. Any coupon that has been expired for more than a week won't be honored. Put a paper coupon in the recycling bin on the floor after it has been scanned and the discount applied."
You are employed by the Blouse House. Which of the following coupons are you NOT PERMITTED to accept?
Explanation:
Digital or physical vouchers may be accepted, according to the first clause of the text. The usage of a phone or tablet to submit a digital discount is mentioned in the second clause. Five days would be acceptable but nine days is more than a week, according to the guideline, which also stipulates that coupons that are more than a week old cannot be accepted.
Show hint
Digital or physical vouchers may be accepted, according to the first clause of the text. The usage of a phone or tablet to submit a digital discount is mentioned in the second clause. Five days would be acceptable but nine days is more than a week, according to the guideline, which also stipulates that coupons that are more than a week old cannot be accepted.
Correct!
Wrong!
Explanation:
Digital or physical vouchers may be accepted, according to the first clause of the text. The usage of a phone or tablet to submit a digital discount is mentioned in the second clause. Five days would be acceptable but nine days is more than a week, according to the guideline, which also stipulates that coupons that are more than a week old cannot be accepted.
"NOTICE TO CASHIERS:
All store workers will now get a 20% discount on the clothes they buy here. Please follow the updated instructions below.
Getting employees to buy clothes
- Ask to see the store ID card of the worker.
- Type the employee's department code number into the cash register.
- Use the cash register to get a 20% discount. Then push the button for sales tax.
- Sign the sales receipt with your initials.
- Only sell clothes to employees while the store is open.
Accepting clothing returns from employees:
- When employees bring clothes back to the store, they get a store credit certificate.
- Next to the gift certificates are store credit certificates.
- Employees who return clothes to the store may not get money back."
You work as the cashier. What should you write on a store employee's receipt, according to the sign?
Correct!
Wrong!
Explanation:
"Sign the sales receipt with your initials," the notice says.
"THE COUPON POLICY AT BLOUSE HOUSE
Customers can show paper coupons or digital ones to receive discounts on their purchases. Digital coupons can be displayed on smartphones, tablets, or other portable devices that have internet connectivity. If a customer mentions that they received one of our coupons in the mail but forgot it at home or that they can't find it, we will only honor the discount if they are in possession of the coupon. Per purchase, only one coupon may be used. Use the coupon that saves the customer the most money when they provide two or more. You may still give the consumer the discount if the coupon has fewer than one (1) week left on it. Any coupon that has been expired for more than a week won't be honored. Put a paper coupon in the recycling bin on the floor after it has been scanned and the discount applied."
You're employed by the Blouse House. You receive a valid physical coupon from a consumer. What should you do with the coupon once the discount has been applied?
Correct!
Wrong!
Explanation:
Physical coupons should be disposed of after use in the recycling bin on the floor, according to the passage's final sentence.
"More than fifty different accounts, each with its own sales representative, company name, corporate address, and delivery address, provide service to Goldberg's Auto Parts. Your job at Goldberg's as a shipping and receiving clerk entails returning damaged goods to the vendor.
Your written authorization request to the business is the first step in the standard process for returning an item. Never send a request to the shipping address; always use the business address. Write a business letter to the manufacturer providing the item's stock number, cost, and invoice number, the date it was received, and the reason for its return, unless the corporate file folder already has a form for this procedure. An authorization number from the salesperson, a label you should put on the exterior of the box to identify it as a legitimate return, and a deadline for the manufacturer to accept the returned item are all included in the manufacturer's response. The manufacturer will reject your returned package if the provided sticker is not attached, and you will need to get a new letter, authorization, sticker, and closing date. Never send a returned box to the business's corporate address; rather, send it to the shipping address."
What should you do if you lose an authorization sticker in accordance with the policy depicted?
Correct!
Wrong!
Explanation:
The passage states, "The manufacturer will reject your returned package if the provided sticker is not attached, and you will need to get a new letter, authorization, sticker, and closing date." Therefore, if you lose the original authorization sticker, you will have to repeat the standard procedure to get a new letter, etc.
"The Pediatrician's Center for Northern Virginia
Notice to Employees:
For the flu season, the way the waiting room is set up has been changed. In the middle of the room, there is a room divider that is orange on one side and purple on the other. When a patient checks in, they must first be asked why they are there. People with flu-like symptoms who go to the doctor will be told to sit on the orange side of the divider. Parents or guardians who bring a child with flu-like symptoms to an appointment must also sit on the orange side. Patients who come to the doctor's office for anything else will sit on the purple side of the room.
When a seat on the orange side of the room is no longer needed, a member of staff must wipe it down. The chairs on the purple side of the room will only need to be cleaned at the beginning and end of the day, as is standard all year.
To stop viruses from spreading when kids touch toys and crayons, the child entertainment centers have also been taken away. If any patients or guardians complain about the change, explain that the TVs were taken down for everyone's health and safety and point them to one of the TVs that are mounted in the corners of the room as an alternative way to pass the time. Customers or staff can change the channel to help a patient, as long as the new channel is appropriate for families."
You work at the Northern Virginia Pediatrician's Center as a staff member. A father brings his daughter to the doctor because she has flu-like symptoms like a cough and a runny nose. The father, on the other hand, has no symptoms and feels fine. Where is it okay for him to sit?
Correct!
Wrong!
Explanation:
The passage says that the parent of a person with flu-like symptoms must also sit on the orange side, which is the side with flu patients.
"ATTENTION ALL STAFF
For our annual Black Friday sale on November 29, we will open 4 hours early at 6:00 am. The Black Friday schedule for workers can be found online or in the workroom, right next to the normal weekly schedule. Because there will likely be more customers that day, you will all have to come to work, even if Fridays are not usually your day off. We will be closed on Thursday, November 28, so it will be important for everyone to do their part to get ready for the Black Friday sale early in the week.
FRONT-OF-HOUSE SALES
- Put items that will be for sale back on the shelves. Friday (list posted in workroom and in store flyer) (list posted in workroom and in store flyer)
- Make sure there are enough sale items on the floor.
- Take stock of the items for sale in the stockroom (after fully stocking floor)
- Staffing down on Wednesday: Reprice sale items.
CASHIERS
- Clear out any extra registers or lanes that will be used on Friday.
- Check how items are rung up for sale (procedure cards available at all registers).
- Fill up the registers with candy and other quick-sale items.
BACK-OF-HOUSE STAFF
- Check out sale items that come with free or cheap assembly.
- Set up places to put together items for sale.
- Clean and put things in order in the waiting area."
You are part of the front-of-house sales team, and on Wednesday, November 27, you are closing the store. What do you need to make sure you do before you leave?
Correct!
Wrong!
Explanation:
The notice makes it clear that the store will be closed on Thursday, so the managers need the closing sales staff to re-price the sale items on Wednesday so they can be sold for less on Friday.
"PROCEDURE FOR LOADING A NEW CLIENT
For a recent client, IOCP Industries, we will need to send 10 pallets every Wednesday. As you may be aware, our client has extremely strict shipping requirements, and this is a larger weekly purchase than we are accustomed to. To ensure that this client remains satisfied and keeps doing business with us, please read and adhere to the guidelines below.
- Fill first these Pallets 1 and 2 with soft, breakable, and delicate objects. Fill the smaller secondary truck with these pallets and just these pallets since these things are being transported to a different location. So that the secondary truck can start its delivery route as quickly as possible, load these pallets first.
- Pallets 3, 4, 5, and 6 are set aside for materials made of metal. To make the most of your available area, be sure to arrange them according to size. The heavier primary truck should be used to load these pallets first because they are the heaviest and could damage any shipments that are placed beneath them.
- Plastic items should be placed on Pallets 7, 8, and 9. To avoid bending or breaking any of the materials, use care when putting them on the pallets. Although they are strong, they can still shatter and bend. Additionally, these pallets had to be loaded onto the main truck.
- Water jugs will be placed on the 10th pallet. Use the transparent packing tape to ensure the pallet stays intact during delivery, and alternate each row of jugs between upright and upside down to maximize space. Additionally, these pallets must be loaded onto the main truck.
Each Wednesday, delivery trucks must reach their destinations by 4 o'clock. The distance traveled by the first truck and the secondary truck takes roughly 2 and 3 hours, respectively. We should make sure both vehicles are loaded and prepared to leave before noon in order to be safe. This cargo is our first priority, so if we happen to have a lot of deliveries to do on a given Wednesday, handle it first thing in the morning."
What materials need to be ready for delivery first, according to the above procedure notice?
Correct!
Wrong!
Explanation:
The notice says clearly, "Fill first these pallets". It is talking about pallets 1 and 2, which have "soft, breakable, and fragile items" on them. After this smaller truck has left, all the other materials will be put on the bigger truck and shipped out.