FREE Supervisor Skills Question and Answers

Performance Feedback is an ongoing dialogue between:

A team member and their line manager so that the line manager can provide feedback on the performance of the team member

Exchange of information between a team member's line manager and them regarding performance goals and actual performance

A team member and their line manager so that the line manager can provide feedback regarding the team's failure to meet performance goals

None of the above

Correct! Wrong!

Examples of intrinsic motivators include:

Working from home, job security, and benefits.

Salary increase, new uniform, and new office furniture

Enjoying challenging work, recognition, opportunities to develop/grow and a positive relationship with line-manager

None of the above

Correct! Wrong!

To be successful, teams need the.

Defined roles and responsibilities

Communication and Feedback

A clear vision, target and a way of working

All of the above

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What components could be thought of as supporting constructive communication:

Positive Regard and ask lots of questions whilst nodding to their responses

Positive Regard, Positive Body Language, Actively Listen, and ask open questions

State what you need, Give your input, Ask the person for feedback on your input, and make a decision

None of the above

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An example of positive performance management is:

Setting clear goals and tasks, reviewing progress, and rewarding success when it is achieved

Clearly defining goals and tasks, Setting consequences if standards are not met, observing, and providing feedback when they are not being met

Setting clear goals and objectives, providing the necessary training, observing and tracking performance, providing feedback and additional coaching as needed, and reviewing and evaluating results

None of the above

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The best way to define a FINCA Supervisor is as:

A FINCA Supervisor INSPIRES the best in individuals and teams to achieve positive results and change

A FINCA Supervisor drives results by being task focused and tells people how to do things

A FINCA Supervisor gives direction and ensures individuals and teams comply with this direction

None of the above

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Face-to-face communication allows us to convey our message through our words, voice tone, and body language. What percentage does body language convey?

Body Language represents 38%

Body Language represents 55%

Body Language represents 7%

None of the above

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