FREE Smart Serve Customer Interaction and Safety Questions and Answers
How should a server respond to an angry or aggressive customer?
Correct!
Wrong!
Servers should remain calm, avoid escalating the situation, and seek assistance from management or security if needed.
What is the best way to prevent conflict with customers?
Correct!
Wrong!
Effective communication, showing empathy, and maintaining professionalism are key to preventing conflicts with customers.
What should you do if a customer appears to be unable to drive safely?
Correct!
Wrong!
Servers should encourage the use of taxis, rideshares, or designated drivers to ensure the customer gets home safely.
Why is it important to listen actively to customer concerns?
Correct!
Wrong!
Active listening helps build trust, resolve issues effectively, and ensure a positive customer experience.
What should a server do if they see a customer harassing another patron?
Correct!
Wrong!
The server should address the situation by informing management or security to ensure the safety of all patrons.
What is the primary goal of customer interaction in a licensed establishment?
Correct!
Wrong!
The primary goal is to create a safe and enjoyable experience for all patrons while ensuring compliance with legal responsibilities.