FREE SHRM-CP Knowledge Items Questions and Answers

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Several raters evaluate job descriptions and arrange them according to their value to the company. Which job evaluation method are the raters using?

Correct! Wrong!

Explanation:
Ranking is a qualitative job evaluation method that places jobs in a hierarchy of their value to the company.

If a manager issues a written warning to an employee who comes in late to work because he concludes that the employee just wants to exert the least amount of effort to remain employed, which theory of motivation is he is utilizing?

Correct! Wrong!

Explanation:
According to the attribution theory of motivation, individuals judge people based on how they view the reason for their behavior. If the manager believes that the lateness is due to an external factor beyond the late employee's control (such as a labor strike that shuts down the public transportation the employee uses), then the manager may impose a lesser form of discipline or none at all. Here, because the manager attributes the lateness to a factor within the employee's control, he judges the conduct harshly.

When developing an emergency disaster plan, which activity occurs during a vulnerability analysis?

Correct! Wrong!

Explanation:
To conduct a vulnerability analysis, a company must examine the hazards within the company and the community in which the business is located and consider crises that have occurred in the past or that may result from the geographic location of the business or from technological or human error. Businesses should then determine the likelihood of facing those hazards and the severity of the consequences they would have on the business.

Which action best fosters high ethical standards in an organization?

Correct! Wrong!

Explanation:
Training managers on codes of conduct helps managers understand and promote ethical behavior and therefore foster high ethical standards.

Which selection tool should be used to fill a vacancy that requires managing multiple priorities and working under pressure?

Correct! Wrong!

Explanation:
Behavioral assessments provide a systematic evaluation of candidate personality profiles used to gauge the viability of a candidate based on things like work style and potential, which are useful when trying to gauge whether a candidate can manage multiple priorities and work under pressure. This is based on the assumption that past behavior is the best predictor of future behavior.

If a group of hotel employees is on strike and a group of delivery workers joins the strike in support of the hotel employees this is called:

Correct! Wrong!

Explanation:
A sympathy strike occurs when a group of non-striking employees joins the strike as a way to show support for their cause. Many collective bargaining agreements contain contract language that prohibits employees working under it from participating in a sympathy strike.

If three companies merge, what does it mean when a number of employees' salaries are red-circled?

Correct! Wrong!

Explanation:
Red circling is used to indicate that an employee is overpaid but that they will continue to be paid at this rate. There are a number of reasons why a rate may be red-circled.

Which strategy best facilitates internal transfers and maximizes flexibility when assigning pay levels?

Correct! Wrong!

Explanation:
The large pay ranges in a broadband system facilitate internal transfers because this strategy greatly increases the probability that one’s current job and alternate position are in the same large pay range. It also gives organizations maximum flexibility in assigning pay levels to jobs.

If you are reviewing the three levels of needs for your department (organizational, take, and individual) then you are in which stage of the ADDIE process?

Correct! Wrong!

Explanation:
The first phase of the ADDIE process, the analysis phase, involves a collection of information to identify gaps. This analysis of needs is followed by the other stages of the process.

If an executive starts a bargaining session by stating that the best base compensation offer they can offer is $175,000 and the candidate responds that the lowest base salary he will accept is $192,000, what type of bargaining is this?

Correct! Wrong!

Explanation:
In position-based bargaining, both sides state their position, and they view the process as a zero-sum game where one person "wins" and one person "loses." When parties engage in position bargaining, both sides usually state their opening positions, then both sides offer concessions, and the agreement generally, but not always, is reached when the parties agree upon a figure that is somewhere in the middle of the two opening positions.

Which activity best exemplifies job enrichment?

Correct! Wrong!

Explanation:
Selecting a sales employee to mentor junior employees is an example of job enrichment because it gives the employee the opportunity to learn new skills that will provide a deeper purpose or meaning to the job. It is a “vertical” expansion of a job.

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