FREE OTEE Interpersonal and Communication Skills Questions and Answers
What is the most appropriate action if you do not understand a colleague’s instructions?
Asking for clarification shows that you are attentive and want to complete the task accurately.
Which non-verbal cue is typically considered positive in most cultures?
Smiling is generally considered a positive non-verbal cue that indicates friendliness and openness.
When trying to resolve a conflict with a colleague, which approach is most effective?
Effective conflict resolution focuses on the issue at hand, not personal attacks, and aims for a solution that benefits both parties.
Which is the best response when receiving constructive criticism?
Constructive criticism should be received with an open mind, showing appreciation for the feedback and considering it for improvement.
How should you handle a situation where a team member consistently interrupts you during meetings?
Handling the situation privately and respectfully helps to maintain professionalism and encourages positive change.
Which communication style is characterized by respect for others and expressing needs and feelings directly?
Assertive communication respects both parties' rights and expresses needs and feelings directly and honestly.
Which of the following is an effective active listening technique?
Active listening involves non-verbal cues and verbal affirmations to show the speaker you are engaged and understanding their message.
What is an appropriate response if you realize you have unintentionally offended someone?
A sincere apology and a willingness to make amends show respect and a desire to maintain a positive relationship.
Which statement demonstrates empathy in a conversation?
Demonstrating empathy involves acknowledging and validating the other person’s feelings.
Which of the following best describes emotional intelligence?
Emotional intelligence involves recognizing and managing emotions in oneself and others, which is crucial for effective interpersonal communication.
What is an important aspect of giving constructive feedback?
Constructive feedback should be specific, actionable, and focused on improvement.