Free NCCER Basic Employability Skills Test 1

Question 1

The first step to starting a new business is to _______.

Accepted Answer

evaluate the need for such a business

Answer

develop a marking plan

Answer

select a location for the business

Answer

establish a business philosophy

Question 2

The first step in resolving a conflict with your teammates is to ______.

Accepted Answer

admit to each other that there is a conflict

Answer

discuss possible solutions

Answer

analyze and discuss the problem

Answer

allow everyone to describe the problem

Question 3

Two of the most common problems supervisors face on the job are ______ and ______.

Accepted Answer

absenteeism; lateness

Answer

unprofessional attitudes; poor work ethics

Answer

gossiping; sloppy work

Answer

dishonesty; absenteeism

Question 4

Identifying options and alternatives is an important part of _______.

Accepted Answer

critical thinking skills

Answer

developing an organizational chart

Answer

starting a business

Answer

developing a financial plan

Question 5

Each of the following would be considered company-confidential except ______.

Accepted Answer

your company's address

Answer

employee salaries

Answer

your company's strategic plan

Answer

a contract bid

Question 6

One of the most common barriers to problem-solving is _______.

Accepted Answer

closed-mindedness

Answer

fear of failure

Answer

inability to communicate well

Answer

lack of motivation

Question 7

A statement that explains how a company does business is called a(n) _______.

Accepted Answer

mission statement

Answer

reference

Answer

employee handbook

Answer

company philosophy

Question 8

The first step to solving job-related problems is to _______.

Accepted Answer

define the problem

Answer

choose a solution

Answer

analyze and explore alternatives

Answer

monitor the problem

Question 9

When offering constructive criticism to a teammate, you should never ________.

Accepted Answer

criticize him or her in front of teammates or the supervisor

Answer

compliment him or her first

Answer

point out incorrect techniques the first time they occur

Answer

write down your criticisms

Question 10

Printed text or pictures can be copied into an electronic format using a _____.

Accepted Answer

scanner

Answer

monitor

Answer

plotter

Answer

hard drive