FREE MPOETC Advanced and Leadership Training Questions and Answers

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Which of the following is a characteristic of the organizational grapevine?

Correct! Wrong!

The organizational grapevine refers to the informal communication network within an organization. This characteristic of being highly selective and discriminating means that information shared through the grapevine is often filtered and only passed on to certain individuals or groups. This selectivity can be based on personal relationships, trust, or the perceived importance of the information. Discrimination in this context refers to the grapevine being able to distinguish between information that is relevant or valuable and information that is not. This characteristic highlights the informal and unofficial nature of the grapevine, as it operates independently of the formal organizational structure.

The single most important human relations skill is:

Correct! Wrong!

Communication is the single most important human relations skill because it is the foundation for all other skills. Effective communication allows individuals to express their thoughts, ideas, and emotions clearly, leading to better understanding and collaboration. It enables effective counseling by creating a safe and open space for individuals to share their concerns. Communication is essential for conflict resolution as it helps to identify and address underlying issues. It also plays a crucial role in motivating others by effectively conveying goals, expectations, and feedback. Overall, communication is the key to building strong relationships and fostering a positive work environment.

Which statement about messages in communication is most accurate?

Correct! Wrong!

At least 90% of the messages that people send are not communicated verbally. This means that the majority of communication occurs through non-verbal means such as body language, facial expressions, gestures, and tone of voice. Verbal communication only accounts for a small portion of the overall message being conveyed.

In a police department that has a Total Quality Leadership philosophy, the approach to problem solving is based on a:

Correct! Wrong!

In a police department that has a Total Quality Leadership philosophy, the approach to problem solving is based on continuous improvement. This means that instead of seeking quick fixes or temporary solutions, the department focuses on identifying the root causes of problems and implementing long-term solutions. The goal is to constantly analyze and improve processes, systems, and practices to enhance efficiency, effectiveness, and overall performance. This approach encourages learning from mistakes, fostering a culture of innovation and growth within the department.

Research in recent years has indicated that ____ is the number one problem of management.

Correct! Wrong!

Research in recent years has indicated that communication is the number one problem of management. This suggests that ineffective or insufficient communication within an organization can lead to various challenges and hinder the smooth functioning of management processes. Poor communication can result in misunderstandings, lack of clarity, and misalignment of goals and objectives. Effective communication is crucial for effective decision-making, coordination, and collaboration among team members and departments. Therefore, addressing communication issues should be a priority for management in order to improve overall organizational performance.

When an organization's formal communication channels are not open, the ___ channels are almost sure to thrive as a substitute.

Correct! Wrong!

When an organization's formal communication channels are not open, the informal horizontal channels are almost sure to thrive as a substitute. Informal horizontal channels refer to the communication that occurs between colleagues or peers at the same level within the organization. In situations where formal channels are not accessible or effective, employees tend to rely on informal communication with their peers to exchange information, seek advice, or share concerns. These informal channels provide an alternative means for communication and can help bridge the gaps created by the lack of open formal channels.

The most efficient means of downward communication is

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Oral and written communication combined is the most efficient means of downward communication because it allows for a comprehensive and effective exchange of information. Oral communication enables immediate feedback, clarification, and the opportunity for discussion, while written communication provides a permanent record and ensures that the message is clear and consistent. By combining both forms of communication, organizations can ensure that information is accurately conveyed, understood, and retained by employees, leading to better coordination, collaboration, and overall efficiency in the workplace.

Classical management theories place primary emphasis on control, chain of command, and:

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Classical management theories focus on establishing a hierarchical structure within an organization, where control and authority are centralized. Downward flow of communication is a key aspect of this approach, as it involves the transmission of information from higher-level managers to lower-level employees. This type of communication ensures that instructions, goals, and feedback are effectively communicated from top to bottom, allowing for clear direction and coordination within the organization.

_____ refers to the reasons, intentions, and objectives that underlie a police managers use of power.

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Power motivation refers to the reasons, intentions, and objectives that underlie a police manager's use of power. It represents the drive or desire to exert influence, control, or authority over others. Power motivation can stem from various factors such as personal ambition, the need for recognition, or the desire to achieve specific goals. Understanding power motivation is essential in comprehending the decision-making processes and actions of police managers, as it sheds light on their underlying motivations for utilizing their power.

Which of the following was not listed in the text as one of the broad responsibilities of police leaders?

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The text listed several broad responsibilities of police leaders, including making work production and helping subordinates achieve, fulfilling the mission of the department, and producing impacts. However, it did not mention keeping the city manager out of trouble as one of their responsibilities.

There is some evidence to suggest that administrators are beginning to rely increasingly upon ____ communications as their dominant medium for transmitting information.

Correct! Wrong!

The correct answer is "written". The question states that administrators are relying increasingly upon a certain type of communication as their dominant medium for transmitting information. Among the given options, "written" is the most suitable choice as it refers to any form of communication that is documented or recorded in writing, such as emails, memos, reports, or letters. This suggests that administrators are relying more on written communication rather than other forms like electronic, oral, or informal.

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