FREE ISO 20000 Certification Auditor Questions and Answers

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Who is eligible to apply for ISO 20000 compliance certification?

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An worldwide standard for IT service management (ITSM) is ISO 20000.
It offers best practices for companies who offer their clients IT services.
Any organization, regardless of size or sector, can apply for certification of ISO 20000 compliance.
The number of employees or the size of the organization are not requirements for certification.
However, businesses who are thinking about applying for certification should make sure they have the funds and dedication necessary to put the standard into practice.

What possible advantages can there be to having ISO 20000 compliance certification?

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An worldwide standard for IT service management (ITSM) is ISO 20000. It offers best practices for companies who offer their clients IT services.
A high-quality ITSM is present in organizations that have earned ISO 20000 accreditation.

What facets of IT service provision does the ISO 20000 Auditor assess?

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As part of their evaluation of the delivery of IT services, an ISO 20000 auditor will review if defined service level agreements (SLAs) are being met.
SLAs are contracts that specify the level of service that will be provided between a company and its clients.
The auditor will evaluate whether the company is achieving its availability, performance, and security SLAs.

What does an ISO 20000 Auditor do?

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It is the duty of an ISO 20000 Auditor to determine if a company complies with the ISO 20000 standards for IT Service Management (ITSM) and to verify that compliance.
An IT service management system must be established, put into place, kept up with, and continually improved in accordance with ISO 20000, an international standard.
It is the responsibility of the auditor to carry out audits of an organization's ITSM practices, documentation, and processes to ascertain whether they adhere to the standards of the ISO 20000 standard.

Which of the following is NOT one of the subject areas covered by ISO 20000 standards?

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The ISO 20000 standard does not particularly address financial management.
Organizations that implement the standard, though, are probably already using some financial management procedures.
Other standards, such ISO 9001 or ISO 14001, may cover these procedures.

What does an ISO 20000 Auditor look at while designing IT services?

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In order to verify that IT services are delivered effectively and efficiently within the organization's IT infrastructure, the auditor assesses IT service management processes, including compatibility, viability, and meeting customer and user needs.

Which deviation is the biggest?

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A severe violation or failure to adhere to the standards of the standard being audited is referred to as a major non-conformity in the context of compliance and audit standards.
Major non-conformities are substantial and can significantly affect the audited system's overall compliance and effectiveness.

What is ISO 20000 Auditor's main area of focus?

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IT service management systems are the main area of attention for ISO 20000 auditors.
The international standard for IT service management is ISO 20000, and ISO 20000 Auditors are in charge of assessing an organization's IT service management procedures, practices, and documentation to make sure they adhere to the standards outlined in the ISO 20000 standard.

Why is it crucial for businesses to follow ISO 20000 guidelines?

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Organizations should adhere to ISO 20000 standards since doing so demonstrates their dedication to efficient IT service management procedures.
The international standard for IT service management is ISO/IEC 20000, and businesses who comply with it demonstrate that they have adopted a systematic approach to managing their IT services, ensuring the provision of high-quality services, and continuously improving their business procedures.

The Service Management System (SMS) Certification aims directly at a particular result.
What is the desired result?

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Service management system (SMS) certification verifies that a company's quality management system complies with established criteria.
It entails validation by an impartial third party to show the system's efficiency, dependability, and compliance with accepted standards.

What aspects of IT service management does the ISO 20000 Auditor evaluate?

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The design, transition, delivery, and improvement of IT services are evaluated in reference to the ISO/IEC 20000 standard for IT service management by an ISO 20000 Auditor.
An successful IT service management system that satisfies the requirements of the firm and its clients is the primary objective of ISO 20000.

What may not always be found in an audit report?

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A report on an audit often contains details on the audit's methodology, results, conclusions, and recommendations.
It gives a brief explanation of the audit's procedures and findings.
The exact claims made by those tasked with the audit are not, however, always contained in the audit report.
The report's main objective is to convey the general conclusions, findings, and suggestions pertaining to the processes, systems, or areas that were audited.

How frequently does ISO 20000 compliance require certification?

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Every three years, firms with ISO 20000 certification must go through a recertification audit.
An impartial certification agency audits the organization to make sure it continues to adhere to the standard's standards.
A fresh certificate of compliance will be given to the organization if the recertification audit is successful.
The organization will need to take corrective action before they can be recertified if they fail the recertification audit.

What is the goal of an audit by an ISO 20000 auditor?

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Determining whether an organization's IT service management system (ITSMS) complies with the ISO 20000 standard is the goal of an ISO 20000 auditor's examination.
In order to find any non-conformities, the auditor will examine the organization's documentation, speak with staff, and see how the ITSMS is used.
The auditor will also point out ITSMS enhancements that might be done.

"A certification audit has discovered that security risk assessments are not being carried out within the stipulated timeframes.
She has indicated that this does not comply with ISO/IEC 20000-1 standard.
What justifies this deviation from the norm?"

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Security risk assessments are a crucial part of the ISO/IEC 20000-1 standard's IT Service Management section, which deals with securing IT services.
The standard mandates that security risk analyses be carried out on a regular basis.
This means that organizations must set aside precise amounts of time to carry out these evaluations.

What ISO standard does an ISO 20000 Auditor evaluate compliance with?

Correct! Wrong!

Conformity to the ISO 20000 standard is evaluated by an ISO 20000 Auditor.
The international standard for IT service management is ISO/IEC 20000.
It outlines the requirements for setting up, putting into practice, keeping up with, and continuously enhancing an organization's IT service management system.
An ISO 20000 Auditor's responsibility is to assess an organization's IT service management procedures to make sure they adhere to the ISO 20000 standard's specifications.

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