FREE Introduction to CSCP Questions and Answers
It is important to choose performance indicators for each of the four perspectives before using the balanced scorecard for the first time. Which of the following statements best describes the balanced scorecard perspective?
A balanced scorecard perspective is not a quality perspective.
The balanced scorecard is described as follows in the APICS Dictionary, 16th Edition: "a collection of monetary and operational metrics used to assess the performance of a business or supply chain. Customer perspective, business process perspective, financial perspective, and perspectives on innovation and learning are possible components of the balanced scorecard. It formally connects overarching goals, tactics, and metrics. There are objectives and metrics for each dimension."
Viewed from a financial standpoint, the company seems to have shareholders. Customer perspective reveals how the clients feel about the business. The management of the operational processes is revealed by the business process perspective. The firm learns and develops through innovation and value creation, as demonstrated by the innovation and learning perspective.
An organization must use the business strategy to establish how resources and procedures can help the supply chain achieve its objectives in order to be genuinely aligned. A few simple actions are need to complete this.
What among the following is not a step?
Adopting a strategy to more clearly define the firm's portion of the supply chain will not align the firm with the rest of the supply chain and is ineffective.
Reviewing the organization's business plan, financial statements, and other pertinent data, gathering data on the external environment, evaluating the current supply chain's capacity, resilience, sustainability, and adaptability, and analyzing actual alignment to business strategy are all steps in aligning the supply chain strategy with the business strategy.
When a business is operating in a make-to-stock environment, what is the master production scheduler focused on?
The master scheduler in a make-to-stock system strives to accurately define the needed quantity per period for each finished good. This data is used by the production division to create the products for storage. The warehouse, not the producer, will ship a product after it is purchased.
The other options are erroneous since a make-to-stock system creates products for storage rather than for demand from customers, provisioning of raw materials, or consumer delivery.
Utilizing segmentation is a successful tactic for keeping a large number of clients. Which one of the following is not a consumer segmentation example?
Customer segmentation is not the same as carrying on business as usual and managing clients per protocol. Businesses will divide up their clientele into several groups and create programs to cater to each group. The organization can better focus on addressing specific demands thanks to needs-based segmentation, which also allows for better resource allocation to solutions that will yield the highest returns. The APICS Dictionary, 16th Edition offers the following definition of customer segmentation: "the procedures used in marketing that involve classifying a client base into groups of people that are similar in particular ways. With traditional segmentation, client groups are identified based on demographics and traits like attitudes and psychological profiles."
What is the first tool a corporation will employ when trying to enhance a process?
The APICS Dictionary, 16th Edition describes a process map as "a flowchart showing how a service or production process moves through the production system. Processing, flow directions, branching choices, input/output, and other process elements are represented by standardized symbols."
The duration of each stage, the resources required for each phase, the accountable parties, and the financial impact may all be found on a process map.
Inventory can move through a supply chain either being pulled or being pushed. Which of the following describes a pull system feature?
The genuine demand is the foundation of the pull system. A pull signal from the downstream consumer initiates the material transfer to a work facility. When to produce an item is indicated by the pull signal.
The pull system is described as follows in the 16th edition of the APICS Dictionary:
1 "production limited to what is needed for use or to replace what has already been put to use.
2. Inventory withdrawal is required by applying activities in material control. Before the user signals, no material is released.
3. In distribution, a system where choices about refilling field warehouse supplies are decided there, rather than at the central warehouse or factory."
The other options are all incorrect since they represent push systems, which are erroneous. In a push system, choices are made based on anticipated demand and predetermined schedules, which could lead to enormous inventories.
It is now impossible to rely just on human response since the decision-making process, from problem recognition to action, has become so fast. What resource is currently accessible to aid in decision-making?
A special category of computer-based information systems called decision support systems (DSS) is used to help decision-making processes. DSS analyzes corporate data and offers managers interactive information support throughout the decision-making process, from identifying problems to putting solutions in place. DSS supports business decisions by using analytical models, specific databases, a decision maker's personal insights and judgments, and computer-based modeling procedures.
Business intelligence (BI) is a collection of tools and methods used to transform unprocessed data into information that can be used for business analysis. Enterprise Relational Databases (ERD) and Business Decision Support (BDS) do not support systems used in supply chain management.