Free FCC Telecommunication Services Questions and Answers

If you notice unauthorized charges on your phone bill (cramming), what can you do?

Please select 2 correct answers

Dispute the charge with your phone service provider

File a complaint with the FCC

Pay the charges and cancel the service

Contact local law enforcement

Correct! Wrong!

How does the FCC protect consumers from unwanted telemarketing calls?

Please select 2 correct answers

By establishing the National Do Not Call Registry

By requiring phone service providers to block all calls from unknown numbers

By enforcing rules that limit robocalls and telemarketing practices

By allowing consumers to automatically reject all marketing calls

Correct! Wrong!

What is "slamming," and how does the FCC protect consumers from it?

A type of telemarketing scam

The practice of changing a consumer's phone service provider without their consent

A penalty for unauthorized charges on your phone bill

A way to increase your phone bill unexpectedly

Correct! Wrong!

How does the FCC ensure telecommunication services are accessible to people with disabilities?

Please select 2 correct answers

By requiring telecommunications relay services (TRS) for people with hearing or speech disabilities

By mandating that all phone services offer reduced rates for people with disabilities

By ensuring compatibility between hearing aids and wireless phones

By providing free phones to all consumers with disabilities

Correct! Wrong!

What are your rights if your phone service is disrupted or the quality is not as promised?

Please select 3 correct answers

You can file a complaint with the FCC

You must accept any disruptions as part of the service

You can demand immediate service restoration or compensation from the provider

You can report the issue to your local utility commission

Correct! Wrong!

Free FCC Telecommunication Services Questions and Answers

If you notice unauthorized charges on your phone bill (cramming), what can you do?

How does the FCC protect consumers from unwanted telemarketing calls?

What is "slamming," and how does the FCC protect consumers from it?

How does the FCC ensure telecommunication services are accessible to people with disabilities?

What are your rights if your phone service is disrupted or the quality is not as promised?

Free FCC Consumer Protection Questions and Answer

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FCC (Federal Communications Commission) Test Guide

If you notice unauthorized charges on your phone bill (cramming), what can you do?

How does the FCC protect consumers from unwanted telemarketing calls?

What is "slamming," and how does the FCC protect consumers from it?

How does the FCC ensure telecommunication services are accessible to people with disabilities?

What are your rights if your phone service is disrupted or the quality is not as promised?

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