Free FCC Telecommunication Services Questions and Answers

Question 1

What is "slamming," and how does the FCC protect consumers from it?

Accepted Answer

The practice of changing a consumer's phone service provider without their consent

Answer

A type of telemarketing scam

Answer

A penalty for unauthorized charges on your phone bill

Answer

A way to increase your phone bill unexpectedly

Question 2

If you notice unauthorized charges on your phone bill (cramming), what can you do?

Accepted Answer

Dispute the charge with your phone service provider

Answer

Pay the charges and cancel the service

Answer

Contact local law enforcement

Question 3

How does the FCC protect consumers from unwanted telemarketing calls?

Accepted Answer

By establishing the National Do Not Call Registry

Answer

By requiring phone service providers to block all calls from unknown numbers

Answer

By allowing consumers to automatically reject all marketing calls

Question 4

What are your rights if your phone service is disrupted or the quality is not as promised?

Accepted Answer

You can file a complaint with the FCC

Answer

You can demand immediate service restoration or compensation from the provider

Question 5

How does the FCC ensure telecommunication services are accessible to people with disabilities?

Accepted Answer

By requiring telecommunications relay services (TRS) for people with hearing or speech disabilities

Answer

By mandating that all phone services offer reduced rates for people with disabilities

Answer

By providing free phones to all consumers with disabilities