FREE Email Etiquette Question and Answers

What is the name of the application or service that enables you to view emails?

E-mail clients

The Tardis

Outlook Express

Web browser

Correct! Wrong!

Explanation:
A desktop application called an email client allows you to set up one or more email addresses so that you can send, read, compose, and receive emails from those addresses using the desktop interface. It offers a central interface for email composition, receipt, and transmission for the specified email address (s).

What kind of voice should a business email have?

Formal

Casual – the tone you use with your friends

Conversational

Correct! Wrong!

What should I do with each email that I send and receive?

Have a nice greeting: Hi, Hello, etc

Have a proper sign off: TIA, Sincerely, etc

Spell check, use full sentence structure and use proper grammar

All of the above

Correct! Wrong!

Which of the following constitutes bad email protocol?

Responding to messages as soon as possible

Using lots of capital letters to emphasize certain words

Using a clear subject line

Keeping the message personal

Correct! Wrong!

The following paragraphs should be included in emails:

Be short

Be invisible – no one can mess it up that way

Be long

Be indented

Correct! Wrong!

I should: Prior to sending a really huge attachment,

Send it first thing in the morning and call to make sure it was received

Just attach it and send it

Compress the file, then ask first when would be the best time to e-mail it

Send it during week days

Correct! Wrong!

You should "cc" the following people when sending an email:

Only those people who absolutely need to know

Everyone in the department – just in case

Your boss and your boss' boss – so they know that you’re working hard

None of the above

Correct! Wrong!