Free CTS Skills and Project Management Test 1

Question 1

When working with a client to design an AV solution for a new conference center, the client requests a detailed budget for the equipment and installation. What phase is the project in?

Accepted Answer

Design phase

Answer

Program phase

Answer

Bidding phase

Answer

Installation phase

Question 2

After presenting a proposal to a client, confirming that all objections are answered and that the final buying decision will be made at an internal meeting, what is the next step?

Accepted Answer

Communicate regularly, until a decision is made

Answer

Call once, a month later

Answer

Include the client in the corporate e-blasts

Answer

Wait for the client to email the order

Question 3

Which phase comes first in a project?

Accepted Answer

The Program Phase

Answer

The Commissioning and Training Phase

Answer

The Design Phase

Answer

The Construction Phase

Question 4

When developing an AV solution for a customer, what should the first step be?

Accepted Answer

Obtaining application requirements

Answer

Requires analysis

Answer

Reviewing the current infrastructure

Answer

Establish a concept for audiovisual design

Question 5

How should an AV manager assist the staff's continuing technical education?

Accepted Answer

Maintain current certifications, and offer training and professional development opportunities.

Answer

Encourage employee growth by giving free travel wherever available.

Answer

Give staff an unrestricted stipend to spend on curriculum and equipment.

Answer

Maintain a flexible leave policy to provide employees with as much time off as possible.

Question 6

What area(s) of consideration should the AV professional address with the client regarding building structure and AV service issues?

Accepted Answer

Ensure adequate power source(s) and AV program source access.

Answer

Evaluate the HVAC system and its impact on AV equipment.

Answer

Secure permissions for AV equipment installation.

Answer

Schedule regular maintenance for AV equipment.

Question 7

How is an AV project estimate created for a client?

Accepted Answer

Calculating goods, labor, materials, and other projected costs, plus a markup.

Answer

Collaborating with other contractors on the project scope.

Answer

Estimating travel time and lodging expenses.

Answer

Communicating progress with the project stakeholders.

Question 8

Detailed descriptions of specific services, experience required for proposed project staff, and AV drawings may be included when creating a(n):

Accepted Answer

Request for proposal (RFP) for labor and service providers

Answer

Purchase order (PO) for equipment suppliers

Answer

Change order (CO) for project amendments

Answer

Work breakdown structure (WBS) for task allocation

Question 9

One major difference between the Service Level Agreement process and the traditional Program Report is the SLA focuses upon:

Accepted Answer

Measuring service delivery against agreed-upon targets and standards.

Answer

Detailed documentation of project milestones and deliverables.

Answer

Ensuring compliance with industry regulations and standards.

Answer

Calculating project costs and financial metrics.

Question 10

Properly confirming that a rental customer is legitimate can include the following step(s):

Accepted Answer

Obtain a copy of the renter's driver's license and confirm the credit card billing address.

Answer

Verify the renter's credit score and recent payment history.

Answer

Confirm the renter's employment status and income level.

Answer

Request a detailed rental history from the potential customer.