Free CSA for Training Questions and Answers — Questions and Answers
Question 1: As a manager, an employee tells you that he or she just took a prescription drug before reporting for work. What role would you give him/her to play?
- Operate push tractor for the departing flight
- Forklift delivery at the docks
- Perform inter airline transfers around the airport
- None of the above (Correct answer)
Correct answer: None of the above
It could be risky to assign a worker who has recently taken medication to do jobs like pushing a tractor, delivering forklifts, or handling inter-airport transfers. Because pharmaceutical side effects can make it difficult for an employee to operate equipment or do duties properly, it's better to give them a new task to complete or to give them time off until the medicine's effects wear off.
Question 2: Before being transported on Etihad Airways, all Class 7 Radioactive Material Dangerous Goods must have written consent.
- No Just load it and ship it
- FALSE
- TRUE (Correct answer)
- Only if it is flying to certain country
Correct answer: TRUE
Before being carried on Etihad Airways, any Class 7 Radioactive Material Dangerous Goods require written clearance. This means that carrying radioactive material requires written approval regardless of the destination or any other criteria.
Question 3: Our top worker showed up for work half-dressed, with bloodshot red eyes and a hangover from drinking. slur in their speech as well. How would you respond?
- I would instruct him/her to go get the uniform before going to the assigned task
- I would mind my own business and send him/her home to sleep of the alcohol
- I would assist in giving the clean uniform, tell him/her to wash their face and go to work
- I would not assign him/her to work, but take him/her to see Human Resources (Correct answer)
Correct answer: I would not assign him/her to work, but take him/her to see Human Resources
When an employee shows clear signs of alcohol impairment — bloodshot eyes, slurred speech, disheveled appearance — the correct response is to remove them from any work assignment and refer them to Human Resources so proper protocols (drug/alcohol policy, documentation, possible assistance programs) can be followed. Allowing the employee to work in any capacity creates safety hazards and employer liability. Ignoring the situation or simply sending the employee home without HR involvement bypasses required workplace procedures.
Question 4: How many Etihad network stations are now under a dangerous goods embargo?
- 30
- 15 (Correct answer)
- 14
- None
Correct answer: 15
The etihad network currently has 15 stations under a dangerous goods embargo.
Question 5: Does Etihad Airways always accept cargo in AVI format from other airlines?
- TRUE
- FALSE (Correct answer)
- As long as they have a transfer manifest/AVI checklist
- All of the above
Correct answer: FALSE
AVI supplies from other carriers are not usually accepted by Etihad Airways. This is due to the fact that they cannot accept such shipments unless they have a transfer manifest or AVI checklist. Consequently, it is untrue to say that "Etihad Airways will always accept AVI shipments from other carriers."
Question 6: When is it appropriate to examine a ULD's serviceability?
- When you see obvious damage on the unit
- Immediately before loading ANY Cargo onto the unit (Correct answer)
- Mondays only during inventory for other carriers
- All of the above
Correct answer: Immediately before loading ANY Cargo onto the unit
Before putting ANY goods onto a ULD, a serviceability check must be performed on the vehicle. This is due to the fact that doing a serviceability check guarantees that the ULD is free from any damage or faults that may compromise the cargo's safety and security during transportation and that it is in good operating order. The danger of damage or loss is reduced when the cargo is inspected before loading and any problems are found and fixed beforehand.
Question 7: Where is the CSM located?
- On the internet
- On the Etihad Website (Correct answer)
- In Abu Dhabi head office
- On IATA Website
Correct answer: On the Etihad Website
The response that best fits the situation is "On the Etihad Website." This implies that the Customer Service Manual (CSM) is available only on the Etihad website. It clarifies that the CSM cannot be accessed through the IATA website, the Abu Dhabi head office, or the internet in general.
Question 8: Pre-flight inspection of a passenger flight operated by EY. (6) Six pallets were prepared for loading. The auditor discovered two units that measured 64.5 inches tall. What steps ought he or she to take?
- Offload the pallet with the error, and raise a GSR. Ground Safety Report) (Correct answer)
- Notify the loader operator to be careful when loading it
- Just hurry up and load the pallet before the captain sees it and complain
- Advise ground staff to raise a GSR (Ground Safety Report), and allow the unit to fly
Correct answer: Offload the pallet with the error, and raise a GSR. Ground Safety Report)
Offloading the pallet containing the fault and filing a Ground Safety Report (GSR) is the proper course of action. This is due to the auditor's discovery of unintentions that may be taller than the maximum height permitted for loading—64.5 inches. Offloading the pallet with the fault guarantees adherence to safety rules, and filing a GSR records the occurrence for additional inquiry and remedial action.
Question 9: What does FOD mean when it comes to airplane safety?
- Flight On Delay
- Foreign Object Debris (Correct answer)
- Flight Operation Delays
- Freight On Departure
Correct answer: Foreign Object Debris
Foreign Object Debris, or FOD for short, is any material or object that is not intended for use on an aircraft yet has the potential to cause harm or endanger public safety. This can include animals on the runway or even stray tools or trash from maintenance work. To protect the aircraft and avert any possible mishaps or damage, it is crucial to routinely check and remove FOD.
Question 10: A car, person, or piece of equipment may only get close to an aircraft when:
- Once the Anti-Collision Light is turned off (Correct answer)
- The captain says it’s ok
- Once the engine stop running
- Once the aircraft is properly chocked/safety cones are applied
Correct answer: Once the Anti-Collision Light is turned off
It is only appropriate to approach an airplane while the anti-collision light is off. This is so that people are aware of the Aircraft's existence and know that it is in operation. The Anti-Collision Light is a safety feature. It can be risky to approach an aircraft with its lights on since it could be an indication that the aircraft is still moving or that operations are ongoing. Therefore, it's crucial to avoid approaching the aircraft until the Anti-Collision Light has been turned off.
Question 11: What is a lower-deck pallet's maximum pallet build height?
- 118” / 300cm
- 96” / 244cm
- 63” / 160cm (Correct answer)
- 64” / 163cm
Correct answer: 63” / 160cm
This is the greatest height at which a lower-deck pallet can be built, and the correct answer is 63" / 160 cm.
Free CSA for Training Questions and Answers
As a manager, an employee tells you that he or she just took a prescription drug before reporting for work.
What role would you give him/her to play?