FREE CLA Duty of Care Questions and Answers

Question 1

Language assistance is defined as:

Accepted Answer

The measures taken to assist people who have limited ability to communicate in English

Answer

Competent oral interpretation

Answer

Doing your best to provide language assistance as quickly as possible under the circumstances

Question 2

Duty of care include:

Accepted Answer

Legal, professional, community, organisation

Answer

Professional, personal, organisation, employees

Answer

Community, professional, personal, organisation

Answer

Organisation, legal, employee, personal

Question 3

Professional behaviours include:

Accepted Answer

All of the above

Answer

Applying your organisation's policies

Answer

Respecting the parameters of your role in relation to language assistance

Answer

Developing a clear understanding with your colleagues about the boundaries of your role

Question 4

Organisations and bilingual workers can fulfill their duty of care by taking reasonable steps to:

Accepted Answer

All of the above

Answer

Identify whether language assistance is required and at what level

Answer

Ensure that members of the public understand the information that is being provided to them.

Answer

Engage a NAATI-certified interpreter when communication exceeds a bilingual worker's capability and assessed the level of language competence.

Question 5

Duty of care may be breached if:

Accepted Answer

All of the above

Answer

The bilingual worker and customer or client engage in sidebar conversations

Answer

The customer or client attempts to use the bilingual worker as their advocate

Answer

The bilingual worker does not share the entire conversation

Answer

The bilingual worker uses a language for which they have not been assessed as competent

Question 6

When language assistance exceeds a bilingual worker’s capability and assessed level of language competence, they should continue to assist the customer or client to the best of their ability.

Accepted Answer

False

Answer

True

Question 7

As a worker, you have a legal responsibility to keep your customers and clients safe from harm whilst they are using your service and this responsibility is known as duty of care.

Accepted Answer

True

Answer

False

Question 8

Specific language proficiency does not necessarily mean that an individual represents a particular culture or is likely to reflect the majority of views in a community.

Accepted Answer

True

Answer

False

Question 9

A bilingual worker should take reasonable measures to assess the client’s language skills and make recommendations on whether a certified interpreter needs to be engaged.

Accepted Answer

True

Answer

False

Question 10

A bilingual worker should help a client understand a legally binding document.

Accepted Answer

False

Answer

True