Free Certified Quality Engineer (CQE) Course Questions and Answers — Questions and Answers
Question 1: Which of the following is NOT a preventative cost?
- Calibrating test equipment (Correct answer)
- Writing operating procedures
- Training
- Data acquisition and analysis
Correct answer: Calibrating test equipment
Calibrating test equipment is not typically considered a cost of prevention. Instead, it is more commonly associated with the cost of inspection or quality control. Calibration ensures that the test equipment is accurate and reliable, allowing for accurate measurements and reliable results during the inspection process. While calibration is an important activity to maintain the quality of testing, it is not directly related to preventing issues or defects in the products or processes being tested.
Question 2: Any of the definitions of benchmarking listed below, EXCEPT FOR:
- A benchmark for excellence or success by which other things of a same nature must be assessed
- A method for objectively comparing your performance against that of the best-in-class businesses
- Comparing one company’s performance to a set of standards and then against the performance of another. (Correct answer)
- The hunt for industry best practices that produce superior results.
Correct answer: Comparing one company’s performance to a set of standards and then against the performance of another.
Benchmarking is the process of comparing a company's performance, processes, or practices against the best practices or standards in the industry or within the company itself. It involves identifying areas for improvement and learning from other organizations or internal departments that excel in those areas. By understanding and implementing these best practices, companies can improve their own performance and competitiveness.
Question 3: What strategy is BEST for developing training materials on performance gaps?
- Examine an activity log (Correct answer)
- Hire a workshop instructor
- Set aside staff members for training
- Construct a single-case study
Correct answer: Examine an activity log
Examining an activity log is one of the best approaches for creating training materials on performance gaps. An activity log provides a detailed record of an individual's activities and tasks performed over a specific period. By analyzing the activity log, it becomes possible to identify areas where performance gaps exist.
Question 4: Generally speaking, an improvement team facilitator will NOT:
- Summarize the group’s main points
- Take up the role of group leader (Correct answer)
- Share your thoughts with the group
- Have a working knowledge of problem-solving methods
Correct answer: Take up the role of group leader
An improvement team facilitator typically does not take up the role of a group leader. The primary responsibility of a facilitator is to guide and support the team through the improvement process, ensuring that everyone is involved, engaged, and contributing effectively. While the facilitator plays a crucial role in managing the team dynamics and facilitating discussions, they do not take on the position of a formal group leader or assume decision-making authority. Instead, the facilitator remains neutral and impartial, focusing on creating a collaborative environment and enabling the team to reach consensus and make informed decisions collectively.
Question 5: Which of the following would a high-quality training effort's desired results NOT include?
- Lessened errors and staff turnover
- Enhanced output and contentment at work
- Enhanced productivity and morale
- A higher price for high-quality outcomes (Correct answer)
Correct answer: A higher price for high-quality outcomes
The ideal outcomes of a quality training endeavor would typically not include a higher price for high-quality outcomes. The purpose of quality training is to improve the skills, knowledge, and performance of individuals or teams, ultimately leading to enhanced quality outcomes. The focus is on achieving high-quality results more efficiently and effectively, rather than increasing the price or cost associated with those outcomes. The goal is to optimize processes, minimize waste, and deliver value to customers while maintaining or improving quality standards. Therefore, the ideal outcomes of a quality training endeavor would prioritize improved quality, increased efficiency, and effectiveness, rather than raising prices.
Question 6: Which of the following quality authorities is opposed to individual bonuses and merit pay? He was against objective-based management and staff performance reviews.
- Dr. Feigenbaum
- Dr. Juran
- Dr. Deming (Correct answer)
- Dr. Taguchi
Correct answer: Dr. Deming
Dr. Deming is the quality authority who had a negative view on merit pay, individual bonuses, management by objectives, and performance evaluations for personnel. He was a prominent figure in the field of quality management and is known for his contributions to the development of Total Quality Management (TQM) principles. Dr. Deming emphasized the importance of focusing on system-level improvements, teamwork, and intrinsic motivation rather than relying on individual incentives or evaluations. He believed that the responsibility for quality improvement lies with management and that individual rewards and punishments can be counterproductive to achieving overall organizational success.
Question 7: To implement a continuous improvement strategy, a company may create a steering committee or an improvement council. Which of the following would normally NOT be covered by the authority of this council?
- Creating top-notch communication and education modules for the organization
- Creating a quality vision for the business (Correct answer)
- Coordination of the creation and application of the firm improvement strategy
- Specifying specific quality goals for different company divisions
Correct answer: Creating a quality vision for the business
Creating a quality vision for the business would typically not fall under the purview of a steering committee or improvement council. The primary role of a steering committee or improvement council is to oversee and guide the continuous improvement efforts within the organization. They are responsible for setting strategic direction, establishing improvement goals and objectives, allocating resources, monitoring progress, and making decisions related to improvement initiatives.
Free Certified Quality Engineer (CQE) Course Questions and Answers
Which of the following is NOT a preventative cost?