FREE Certified Agile Service Manager Trivia Questions and Answers
A microprocess architecture-based end-to-end capability for controlling a single component of service delivery (such as updates, incidents, or service levels).
A Service Management Practice refers to a set of organizational capabilities, processes, tools, and activities that are designed and implemented to deliver specific aspects of service management within an organization. These practices help in the effective planning, delivery, operation, and improvement of services to meet customer and business needs.
Overly thorough documentation
The Agile value "Working software over comprehensive documentation" emphasizes the importance of focusing on delivering functional and valuable software rather than placing excessive emphasis on extensive documentation.
This value is one of the four values outlined in the Agile Manifesto, a guiding document for Agile software development. It recognizes that while documentation is necessary and can provide value, the primary measure of progress and success in Agile projects is the working software itself.
Over adhering to a plan
The Agile Manifesto states the value as follows: "We value responding to change over following a plan." This value emphasizes the importance of embracing and responding to changes in requirements, feedback, and circumstances throughout the project lifecycle.
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___ is a component of Agile Service Management that applies an agile methodology to process engineering in a manner akin to how an agile methodology is applied to software development.
Agile Process Engineering, also known as Agile Business Process Management (Agile BPM) or Agile Process Improvement, extends the Agile principles and practices to the domain of process engineering and improvement within the context of service management. It focuses on applying Agile values and methodologies to optimize and enhance business processes and workflows.
by use of rapid, continuous software delivery
The Agile principle that aligns with "through fast continuous delivery of software" is "Customer satisfaction."
The Agile Manifesto states the principle as follows: "Our highest priority is to satisfy the customer through early and continuous delivery of valuable software."
This principle emphasizes that the primary focus of Agile methodologies is to deliver valuable software that meets the needs and expectations of the customer. The aim is to provide customer satisfaction by delivering software quickly and continuously, rather than waiting until the end of a lengthy development cycle.
Interconnected tasks that require certain inputs and result in precise outputs
The term that describes interrelated work activities that take specific inputs and produce specific outputs is a "Process."
A process is a set of actions, tasks, or activities that are performed in a sequential or parallel manner to transform inputs into desired outputs. Processes are designed to achieve specific goals or objectives, and they typically follow a predefined sequence or workflow.