FREE CAP (Organizational Communication) Questions and Answers

Question 1

Cooperative and a little bit forceful. answering neither's questions. For instance, delaying, removing oneself from a situation discreetly, and leaving a dangerous one.

Accepted Answer

Avoiding (Thomas/Kilmann)

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Conclusion or summary (speech)

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Social network structure (teams)

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Compromising (Thomas/Kilmann)

Question 2

Humans have two sets of needs - as an animal, to avoid pain and as a human, to grow psychologically.

Accepted Answer

Frederick Herzberg's Hygiene Theory

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Communication Accommodation Theory

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Skills Approach To Leadership

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Body Of A Speech

Question 3

How a message is transmitted. voicemail, text messages, emails, and in-person interactions.

Accepted Answer

Communication channels

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Communication accommodation theory

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Oral Communications

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Accomodating (Thomas/Kilmann)

Question 4

Self-managed or self-directed teams.

Accepted Answer

Teams with no direct supervision

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Temporary, special purpose, or ad hoc teams

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Factors that can break down communication

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Permanent teams

Question 5

Real-time presentation with audiences across the country. Uses audio and PowerPoint presentations, and you can talk to your audience and answer their questions.

Accepted Answer

Webinar

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Persuasion

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Coaching

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Conceptual Skill

Question 6

How you convey your message through your body language, voice tone, inflection, and facial expressions. A crucial interpersonal communication skill is the capacity to listen.

Accepted Answer

Interpersonal Communication

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Audio-visual Communications

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institutional power

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Human Skill

Question 7

Team begins to learn how to collaborate. Members respect one another and look to each other for advice.

Accepted Answer

Norming

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morale

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Visual Aids

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Adjourning

Question 8

Tendency to look to the team to define the reality of a situation. Mostly good except if the team is being driven by a biased search for information.

Accepted Answer

Need to be right

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Need to be liked

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Power

Question 9

Earliest style of leadership. examines a one-way process rather than a relationship and merely the individual. Leaders are exceptional people who stand out from the general population in significant ways.

Accepted Answer

Trait Approach to Leadership

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stressors in the workplace

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Intrapersonal Communication

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Laissez-faire Leaders

Question 10

Messages that the management has sent to the staff. Clear goals, information sharing, education, and guidance are all essential.

Accepted Answer

Downward Communications

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Nonverbal Communication

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Informal Communications

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Audio-visual Communications